Head of Operations — Scale a Marketplace & Elevate Quality

e-Rele; Sandton; Hybride; ZAR 600 000 - 900 000; Plein temps

Résumé du poste

e-Rele in Sandton is seeking an experienced Operations lead to strengthen the backbone of our marketplace platform. You will oversee provider onboarding, manage the customer support function, and drive quality assurance to improve service delivery.

In this role you’ll build scalable processes, lead cross-functional teams, and shape operational strategy in a fast-paced startup environment in Gauteng. Hybrid work arrangement supports collaboration with the CEO and broader leadership.

Qualifications

• 5+ years of operations management experience.
• Experience in marketplace or service platforms.
• Strong leadership and communication skills.
• Data-driven decision-making.
• Experience in a fast-paced startup environment.

Responsabilités

• Manage provider recruitment, vetting and onboarding
• Oversee the customer support team and escalations
• Drive quality assurance and operational efficiency
• Develop and refine operational processes
• Manage provider retention and performance

Connaissances

Operations management

Marketplace experience

Leadership

Data-driven

Startup environment

Description du poste

e-Rele in Sandton is seeking an experienced Operations lead to strengthen the backbone of our marketplace platform. You will oversee provider onboarding, manage the customer support function, and drive quality assurance to improve service delivery.

In this role you’ll build scalable processes, lead cross-functional teams, and shape operational strategy in a fast-paced startup environment in Gauteng. Hybrid work arrangement supports collaboration with the CEO and broader leadership.