Quality Assurance Coach — Contact Center Quality

e-Rele; Sandton; Hybrid; ZAR 167,000 - 234,000; Full time

Benefits offered by this job

Huber training

Job summary

e-Rele in Sandton offers a Hybrid, full-time learnership focused on safeguarding the quality and safety of Venthub conversations. You will review recordings, flag concerns, coach Hubers, and maintain QA reporting as part of a supportive, practical program.

Complete the programme to unlock opportunities as a service provider or Huber, with earnings tied to engagement and performance on the e-Rele platform.

Qualifications

• 2+ years in QA, counselling support or contact centre quality.
• Excellent listening and analysis skills.
• Discretion with sensitive material.
• Clear written feedback.
• Relevant qualification advantageous.

Responsibilities

• Review call and chat recordings against scorecards.
• Flag crisis-handling and integrity concerns.
• Coach Hubers on feedback.
• Maintain QA reporting.
• Support investigations and escalations.

Skills

QA experience

Listening skills

Analytical skills

Discretion with sensitive material

Feedback writing

Education

Relevant qualification advantageous

Job description

e-Rele in Sandton offers a Hybrid, full-time learnership focused on safeguarding the quality and safety of Venthub conversations. You will review recordings, flag concerns, coach Hubers, and maintain QA reporting as part of a supportive, practical program.

Complete the programme to unlock opportunities as a service provider or Huber, with earnings tied to engagement and performance on the e-Rele platform.