Quality Assurance Lead

e-Rele; Sandton; Hybrid; ZAR 180,000 - 240,000; Full time

Job summary

e-Rele is seeking a QA/Operations professional to protect service quality across every booking on the platform. The role is hybrid in Sandton, Johannesburg and reports to the Head of Operations.

The incumbent will define quality standards, audit interactions, investigate complaints, implement corrective actions, and relay quality trends to leadership. Requirements include 3+ years in QA or operations, experience building QA frameworks, strong analytical and reporting skills, and a

Qualifications

• 3+ years in quality assurance or operations.
• Experience building QA frameworks.
• Analytical and detail-oriented.
• Strong report writing.
• Service industry experience advantageous.

Responsibilities

• Define quality standards and scorecards.
• Audit completed jobs and support interactions.
• Investigate complaints and disputes.
• Run corrective action and retraining.
• Report quality trends to leadership.

Skills

Quality assurance

Operations experience

Analytical thinking

Report writing

Tools

QA frameworks

Job description

Sandton, Johannesburg (hybrid) full time Operations Reports to: Head of Operations

About the role

Protect service quality across every booking on the platform.

Responsibilities

• Define quality standards and scorecards
• Audit completed jobs and support interactions
• Investigate complaints and disputes
• Run corrective action and retraining
• Report quality trends to leadership

Requirements

• 3+ years in quality assurance or operations
• Experience building QA frameworks
• Analytical and detail-oriented
• Strong report writing
• Service industry experience advantageous

Beyond the Learnership

The e-Rele Learnership is designed to give you practical skills and workplace experience. But it doesn't end there.

When you complete the programme, you'll have the skills and credentials to continue earning on the e-Rele platform in multiple ways:

1. Become a Service Provider

Register as a provider on e-Rele and earn 80% of every job. Cleaners, plumbers, electricians, handymen—if you have a skill, you can build a business.

2. Become a Huber (Venthub Listener)

Venthub is e-Rele's anonymous 24/7 venting service. As a trained Huber, you earn R0.60–R3.40 per minute just by listening. No experience needed—we train you.

3. Graduate with a Higher Earning Rate

Learnership graduates earn a higher rate than standard providers and Hubers. Your training sets you apart—and you're compensated for it.

4. Provider + Huber (Do Both)

Why choose one? Many of our providers also work as Hubers. You can offer services AND listen—doubling your earning potential.