Purple Team Customer Service Consultant – Durban

Hollywoodbets; Durban; On-site; ZAR 167,000 - 212,000; Full time

Job summary

Hollywoodbets in Durban is seeking a Customer Service Consultant to resolve customer queries across various platforms and ensure compliant, high-quality service. Join a dynamic team and contribute to a fast-paced, growth-oriented environment.

The role emphasizes effective communication, attention to detail, and proactive handling of escalations while supporting the brand in delivering exceptional customer care.

Qualifications

• 6 months customer service experience required.
• Excellent written and spoken English with strong communication.

Responsibilities

• Resolve customer queries across multiple platforms effectively.
• Perform security checks to ensure accurate query resolution.
• Adhere to company policies and regulatory requirements in all interactions.
• Investigate and resolve customer issues with internal and external stakeholders.
• Maintain high-quality service and achieve KPI targets.
• Escalate appropriately following internal processes.

Skills

Excellent communication

6 months CS experience

Job description

Hollywoodbets in Durban is seeking a Customer Service Consultant to resolve customer queries across various platforms and ensure compliant, high-quality service. Join a dynamic team and contribute to a fast-paced, growth-oriented environment.

The role emphasizes effective communication, attention to detail, and proactive handling of escalations while supporting the brand in delivering exceptional customer care.