Customer Service Consultant (Withdrawals)

Praxis Tech; Durban; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hollywoodbets, a premier iGaming operator, is seeking a Customer Service Consultant (Withdrawals) in Durban to support customers with withdrawal requests and ensure smooth payments. As a mid-level role, you will verify customer information, liaise with payments teams, and provide timely updates while maintaining high service standards for a diverse client base.

This position offers a benefits package and the chance to work in a dynamic, fast-paced environment within the Casino Sportsbook

Qualifications

• Mid-level customer service professional with focus on withdrawals.
• Experience in handling financial withdrawal requests is preferred.
• Strong communication and problem-solving abilities required.

Responsibilities

• Provide timely support for withdrawal requests from customers.
• Verify information, process withdrawals and update customers on status.
• Collaborate with payments team to resolve payment issues.

Skills

Customer service

Communication skills

Problem solving

Job description

Customer Service Consultant (Withdrawals)

Casino Sportsbook Customer Service Payments

Location: Durban, ZA

Seniority: Mid-Level

Company: Hollywoodbets – an iGaming operator with 3,790 employees.

Responsibilities

The role involves providing customer service and support for withdrawal requests.

Benefits

• Benefits package; estimated based on industry standards.