Contact Centre Consultant - Talent Community

Hollywoodbets Careers Site

Durban

On-site

ZAR 180,000 - 240,000

Full time

14 days+

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Job summary

Hollywoodbets is seeking Customer Service Consultants (Customer Care) in Durban to resolve queries across multiple platforms, apply security checks, and ensure compliance with policies and regulations. You will collaborate with internal and external stakeholders to deliver timely resolutions and uphold service standards.

The role emphasizes achieving KPIs, maintaining quality, and proactively managing escalations while supporting the brand’s customer care initiatives in a fast-paced environment.

Qualifications

Exceptional written communication and strong command of the English language.
Demonstrates exceptional attention to detail.
Strong people management skills and problem-solving skills.

Responsibilities

Effective resolution of customer queries across various platforms.
Perform prescribed security checks for effective query resolution.
Ensure strict adherence to company policies, procedures, and regulatory requirements to maintain compliance in all customer interactions.
Investigate and resolve customer queries, working closely with internal and external stakeholders until completion.
Display good customer service principles in dealings with customers and colleagues, ensuring optimal turnaround time for queries.

Skills

Written communication

Attention to detail

People management

Job description

Key Roles

Trending

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We’re building a talent community of ambitious, service-driven individuals in Durban, Kwa-Zulu Natal, who are ready to step into the spotlight as Customer Service Consultants (Customer Care) when opportunities arise.

Do you think you have what it takes to be our newest Purple Star?

With Hollywoodbets You Will:

Innovate and createas part of a like-minded, authentic Team eager to achieve goals.

Embracechallenges and the thrill of working in a vibrant and fast-paced industry.

Growwith our development plans and culture that allows you to further your career.

You bring:

A bonus to have:

Betting Knowledge.

What You’ll Do For The Brand:

Effective resolution of customer queries across various platforms.
Perform prescribed security checks for effective query resolution.
Ensure strict adherence to company policies, procedures, and regulatory requirements to maintain compliance in all customer interactions.
Investigate and resolve customer queries, working closely with internal and external stakeholders until completion.
Displays good customer service principles in their dealings with customers and other internal team members/ departments/ branches as well as ensuring that the optimal turnaround time for customer queries is maintained.
Quality Assurance targets to be achieved and interventions to be implemented to increase quality where there are shortfalls.
Consistently achieve and maintain allocated KPI’s to ensure optimal performance and service excellence.
Take pro-active steps to ensure escalations are completed in accordance with internal escalations process.
Attend to ad-hoc functions as required due to operational requirements.

What You’ll Bring To The Team:

Exceptional Written Communication and Strong command of the English language.
Demonstrates exceptional attention to detail.
Strong People Management skills and problem-solving skills.

So, are you ready to level up, learn, and perform at your best?

This advert forms part of our ongoing talent community. Successful applicants will be considered for future Customer Service Consultant (Customer Care) opportunities as they become available. All active vacancies are advertised on the Hollywoodbets Careers site. Applicants are encouraged to regularly visit our careers site for updates on active vacancies.

Job Info