Contact Centre Consultant - Talent Community

Hollywoodbets; Durban; On-site; ZAR 167,000 - 212,000; Full time

Job summary

Hollywoodbets in Durban is seeking a Customer Service Consultant to resolve customer queries across various platforms and ensure compliant, high-quality service. Join a dynamic team and contribute to a fast-paced, growth-oriented environment.

The role emphasizes effective communication, attention to detail, and proactive handling of escalations while supporting the brand in delivering exceptional customer care.

Qualifications

• 6 months customer service experience required.
• Excellent written and spoken English with strong communication.

Responsibilities

• Resolve customer queries across multiple platforms effectively.
• Perform security checks to ensure accurate query resolution.
• Adhere to company policies and regulatory requirements in all interactions.
• Investigate and resolve customer issues with internal and external stakeholders.
• Maintain high-quality service and achieve KPI targets.
• Escalate appropriately following internal processes.

Skills

Excellent communication

6 months CS experience

Job description

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We’re building a talent community of ambitious, service-driven individuals in Durban, Kwa-Zulu Natal, who are ready to step into the spotlight as Customer Service Consultants (Customer Care) when opportunities arise.

Do you think you have what it takes to be our newest Purple Star?

With Hollywoodbets You Will

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring

• Excellent communication skills
• 6 months customer service experience.

A Bonus To Have

• Betting Knowledge.
• 6 months contact centre experience.

What You’ll Do For The Brand

• Effective resolution of customer queries across various platforms.
• Perform prescribed security checks for effective query resolution.
• Ensure strict adherence to company policies, procedures, and regulatory requirements to maintain compliance in all customer interactions.
• Investigate and resolve customer queries, working closely with internal and external stakeholders until completion.
• Displays good customer service principles in their dealings with customers and other internal team members/ departments/ branches as well as ensuring that the optimal turnaround time for customer queries is maintained.
• Quality Assurance targets to be achieved and interventions to be implemented to increase quality where there are shortfalls.
• Consistently achieve and maintain allocated KPI’s to ensure optimal performance and service excellence.
• Take pro-active steps to ensure escalations are completed in accordance with internal escalations process.
• Attend to ad-hoc functions as required due to operational requirements.

What You’ll Bring To The Team

• Exceptional Written Communication and Strong command of the English language.
• Demonstrates exceptional attention to detail.
• Strong People Management skills and problem-solving skills.

So, are you ready to level up, learn, and perform at your best? This advert forms part of our ongoing talent community. Successful applicants will be considered for future Customer Service Consultant (Customer Care) opportunities as they become available. All active vacancies are advertised on the Hollywoodbets Careers site. Applicants are encouraged to regularly visit our careers site for updates on active vacancies.