Customer Service Consultant Durban On-site Growth & Impact

Hollywoodbets Careers Site; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Hollywoodbets is seeking Customer Service Consultants (Customer Care) in Durban to resolve queries across multiple platforms, apply security checks, and ensure compliance with policies and regulations. You will collaborate with internal and external stakeholders to deliver timely resolutions and uphold service standards.

The role emphasizes achieving KPIs, maintaining quality, and proactively managing escalations while supporting the brand’s customer care initiatives in a fast-paced environment.

Qualifications

• Exceptional written communication and strong command of the English language.
• Demonstrates exceptional attention to detail.
• Strong people management skills and problem-solving skills.

Responsibilities

• Effective resolution of customer queries across various platforms.
• Perform prescribed security checks for effective query resolution.
• Ensure strict adherence to company policies, procedures, and regulatory requirements to maintain compliance in all customer interactions.
• Investigate and resolve customer queries, working closely with internal and external stakeholders until completion.
• Display good customer service principles in dealings with customers and colleagues, ensuring optimal turnaround time for queries.

Skills

Written communication

Attention to detail

People management

Job description

Hollywoodbets is seeking Customer Service Consultants (Customer Care) in Durban to resolve queries across multiple platforms, apply security checks, and ensure compliance with policies and regulations. You will collaborate with internal and external stakeholders to deliver timely resolutions and uphold service standards.

The role emphasizes achieving KPIs, maintaining quality, and proactively managing escalations while supporting the brand’s customer care initiatives in a fast-paced environment.