Withdrawals Customer Success Consultant

Hollywoodbets; Durban North; On-site; ZAR 201,000 - 268,000; Full time

Job summary

Hollywoodbets is seeking a dedicated Customer Service Consultant (Withdrawals) to join our Purple Team in Umhlanga, Durban. The role focuses on processing withdrawals with accuracy after compliance checks and delivering responsive support to customers across multiple channels.

You will work in a fast-paced environment, handling account-related issues, monitoring suspicious activity, and coordinating with internal teams to ensure timely payments and resolutions.

Qualifications

• 6 months call centre experience required.
• Relevant tertiary qualification preferred.

Responsibilities

• Accurately process withdrawals to customer accounts after compliance checks.
• Efficiently resolve customer queries across platforms.
• Investigate and resolve account-related issues with internal/external stakeholders until completion.
• Monitor suspicious or unusual transactional activity and escalate to management.
• Prepare manual payments for Treasury as required.
• Attend to ad-hoc functions due to operational needs.

Skills

Call centre experience

Education

Relevant tertiary qualification

Job description

Hollywoodbets is seeking a dedicated Customer Service Consultant (Withdrawals) to join our Purple Team in Umhlanga, Durban. The role focuses on processing withdrawals with accuracy after compliance checks and delivering responsive support to customers across multiple channels.

You will work in a fast-paced environment, handling account-related issues, monitoring suspicious activity, and coordinating with internal teams to ensure timely payments and resolutions.