Operations Support Specialist (Retail)

Hollywoodbets; Durban; Sur place; ZAR 360 000 - 540 000; Plein temps

Résumé du poste

Hollywoodbets is seeking an Operations Support Specialist (Retail) based in Umhlanga, Durban. Join the Purple Team to keep branches operational, support management, and drive regional initiatives.

You will provide branch and regional support, perform live issue resolutions, and assist with compliance and reporting. Required is a strong Excel and financial reporting background, plus relevant retail/operational experience.

Qualifications

• Expert understanding of Excel and Financial Reporting.
• Diploma, Degree or Certificate in Retail, Strategic or Project Management.
• 3-year experience in Operations, Supply Chain or equivalent experience preferred.

Responsabilités

• Branch & Regional Support and liaison between Regional Management and Head Office.
• Live issue resolution and betting support.
• Compliance, Risk & Investigations; Fraud & Suspicious transaction investigations.
• Audit query management and risk mitigation; Shortage investigations.

Connaissances

Excel

Financial Reporting

Formation

Diploma / Degree / Certificate in Retail, Strategic or Project Management

Description du poste

RESPONSIBILITIES

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that's just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let's reach for the stars.

We have an amazing opportunity for an Operations Support Specialist (Retail) to be based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Expert understanding of Excel and Financial Reporting

Bonus To Have:

• Diploma\\ Degree\\ Certificate in Retail, Strategic or project Management
• 3-year experience in Operations, Supply Chain or equivalent experience preferred

What You'll Do For The Brand:

• Branch & Regional Support

Purpose: Keep branches operational and support management teams.

• Branch support and assistance
• Regional support visits
• Liaison between Regional Management and Head Office
• Live issue resolution
• Betting support
• Compliance, Risk & Investigations

Purpose: Protect the business from losses, fraud, and operational failures.

• Audit query management.
• Compliance monitoring
• Fraud investigations
• Suspicious transaction investigations
• Robbery and break-in incident management
• Shortage investigations and Recovery processes
• Trend analysis and Risk mitigation
• Financial Control & Profitability

Purpose: Improve financial performance and reduce unnecessary losses.

• Cash management support.
• Write-off monitoring and reporting
• Expense management
• Financial query resolution
• Revenue-generation initiatives
• Profitability analysis
• Reporting, Analytics & Governance

Purpose: Provide operational visibility and management information.

• Weekly and monthly reporting on performance and issues
• Competitor analysis and Headcount reporting
• VIP tracker submissions and Betting risk mitigation
• Trend analysis
• Management information preparation
• Projects, Process Improvement & Innovation

Purpose: Drive continuous improvement and operational excellence.

• New project rollouts
• Process redesign, SOP and Policy development.
• Automation initiatives
• Operational efficiency improvements
• Change management
• Management Support and Specific Investigations

Purpose: Support Executive Management and execute tasks in specific task teams

• Availability: Being on call 24/7 (On cellphone - Unless approved by your line manager of not being available on cellphone) to offer Region\\s in your portfolio with Operational Support.

Tasks: Undertake operational tasks assigned by Hollywood's Directors and Executive Managers, including ad-hoc assignments from Management across the entire Hollywoodbets group, ensuring timely completion within specified deadlines

ABOUT US

Hollywoodbets is a sports and entertainment betting operator that was born and bred in Durban, South Africa. Whether you're in one of our upmarket retail branches or online, our customers can conveniently place bets in style anytime, anywhere.

We're proud to partner with local and international legends, from the Hollywoodbets Sharks and Brentford FC to iconic events like the Hollywoodbets Durban July. Being part of our Purple Team means being part of something bigger.

At Hollywoodbets, every day is a chance to learn, grow, and make an impact. We move fast, think big, and work together to turn bold ideas into reality. With passion, creativity, and a shared purpose, we bring our Purple Spirit to everything we do.

The opportunities here are endless. If you're driven, curious, agile and ready to level up, there's no limit to how far you can go with the Purple Team!