Premium Chocolate Experience Ambassador

Ghirardelli Chocolate Company; Cape Town; On-site; ZAR 83,000 - 124,000; Full time

Job summary

Lindt is seeking an ambassador to deliver a world-class premium experience and exceptional customer service. You will educate customers on Lindt products, upsell to increase transaction value, and process orders through the POS while maintaining stock and store cleanliness.

Join a premium brand with a focus on guest experience, product knowledge, and teamwork. The role emphasizes customer service excellence and meeting sales targets in a boutique environment.

Qualifications

• Customer service experience in retail
• Sales experience and upselling ability
• Experience handling credit card transactions
• Previous experience in customer service
• Previous experience in a similar retail environment

Responsibilities

• Deliver exceptional customer service and achieve sales goals.
• Educate customers on Lindt products and handle with passion and knowledge.
• Process orders through the POS and manage tills, including end-of-shift procedures.
• Restock, clean and maintain a premium store environment.
• Upsell and promote current promotions to increase transaction value.

Skills

Customer service

Sales

Credit card transactions

Retail experience

Communication skills

Education

Grade 12

Tools

Excel

PowerPoint

Job description

Lindt is seeking an ambassador to deliver a world-class premium experience and exceptional customer service. You will educate customers on Lindt products, upsell to increase transaction value, and process orders through the POS while maintaining stock and store cleanliness.

Join a premium brand with a focus on guest experience, product knowledge, and teamwork. The role emphasizes customer service excellence and meeting sales targets in a boutique environment.