Portuguese-Speaking Customer Success Advisor

Black Pen Recruitment; Cape Town; On-site; ZAR 111,600 - 167,400; Full time

Job summary

A leading global digital business services provider is looking for a Customer Service Representative to enhance customer loyalty and provide exceptional service. The role involves addressing customer inquiries, maintaining service standards, and improving customer interactions. Candidates should have excellent communication skills, a customer-focused attitude, and experience in call centers. This full-time position is based in Cape Town and requires a positive mindset and a passion for continuous improvement.

Qualifications

• Minimum of 6 months call center experience in a service/sale driven environment.
• Retail contact center experience is advantageous.
• Email handling and web chat experience is highly advantageous.

Responsibilities

• Providing exceptional customer service to the existing customer base.
• Safeguarding, developing and enhancing customer loyalty and value.
• Responding to inbound customer queries and escalated sales.

Skills

Excellent communicator (written and oral)

Strong customer focus

Computer literacy

Ability to deliver excellent customer service experience

Target driven

Polite and friendly manner

Education

Matric or equivalent

Job description

A leading global digital business services provider is looking for a Customer Service Representative to enhance customer loyalty and provide exceptional service. The role involves addressing customer inquiries, maintaining service standards, and improving customer interactions. Candidates should have excellent communication skills, a customer-focused attitude, and experience in call centers. This full-time position is based in Cape Town and requires a positive mindset and a passion for continuous improvement.