Customer Service & Sales Support Specialist

CallForce; Sandton; On-site; ZAR 223,200 - 279,000; Full time

Job summary

A customer service solutions provider in Gauteng is seeking a Customer Service Representative to deliver exceptional support. Responsibilities include managing inbound and outbound interactions, resolving queries about products/services, and ensuring customer satisfaction. The ideal candidate will have at least 1 year of customer service experience and strong communication skills. This position is crucial for maintaining quality standards and service level agreements in a dynamic environment.

Qualifications

• 1+ year of experience in customer service.
• Experience supporting appliance, technical, or retail products.
• Excellent verbal and written communication skills.

Responsibilities

• Handle customer support queries.
• Manage inbound and outbound customer interactions.
• Maintain service level agreements and quality standards.
• Liaise with logistics and manage delivery status queries.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

Grade 12 / Matric

Job description

A customer service solutions provider in Gauteng is seeking a Customer Service Representative to deliver exceptional support. Responsibilities include managing inbound and outbound interactions, resolving queries about products/services, and ensuring customer satisfaction. The ideal candidate will have at least 1 year of customer service experience and strong communication skills. This position is crucial for maintaining quality standards and service level agreements in a dynamic environment.