Portuguese Customer Support

Outsource X; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Outsource X is seeking a Portuguese‑speaking Customer Support Agent to serve our UK‑based SaaS client from Somerset West, Western Cape. You will be the first point of contact for supply and demand inquiries, providing clear communication, empathy, and timely resolutions.

Ideal candidates have 1–2 years in customer support, fluency in Portuguese at C1/C2 and English at B2, and comfort working in a multinational environment.

Qualifications

• Minimum 1-2 years of experience in customer support or client-facing roles.
• Experience in a multinational environment preferred.
• Proficiency in Portuguese (C1/C2) and English (B2) required.

Responsibilities

• Handle incoming client contacts and escalations with empathy and proactive solutions.
• Process service requests within specified delivery times.
• Update and maintain client details in the stakeholder database.
• Take on additional tasks as directed by Team Leader.

Skills

Portuguese language

English language

Customer support

Multinational environment

Job description

Portuguese Written Customer Support Agent

Job Description and Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related customer support inquiries for our Portuguese -speaking clients. The ideal candidate will be an effective communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment. You will be joining a fantastic multinational team, working alongside French, German, Dutch, Italian , and English Agents.

Client Spec:

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities:

Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.

Process both client-generated and internally generated service request tickets within specified delivery times.

Administrative support to certify client details and alter any incorrect information within our stakeholder's client database.

Flexibility to take on additional tasks as directed by Team Leader.

Requirements:

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds:

Portuguese (Level C1/C2)

English (Level B2)

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)