Portuguese Customer Support Agent (BPO)

MCI; Cape Town; Hybrid; ZAR 134,000 - 201,000; Full time

Job summary

MCI in Cape Town seeks confident Portuguese Call Center Representatives to join our growing team. The role targets individuals with strong communication skills who can deliver high-quality service in a fast-paced environment.

Applicants should have 1–2 years in a customer service role within a BPO, Grade 12, and fluency in both English and Portuguese. This is a full-time position with on-site and remote collaboration options.

Qualifications

• Grade 12 / National Senior Certificate or equivalent.
• 1–2 years’ experience in a customer service role within a BPO environment.
• Fluent in English and Portuguese.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Good computer literacy and administrative skills.
• Ability to work in a fast-paced and target-driven environment.
• Professional, adaptable, and customer-focused attitude.

Responsibilities

• Professionally handle customer interactions across multiple communication channels.
• Provide assistance, information, and support to customers when required.
• Accurately capture and maintain customer information and records.
• Deliver a professional and positive customer experience.
• Meet quality, productivity, and performance standards.
• Follow company procedures, systems, and campaign processes.
• Work effectively within a team environment while maintaining individual performance.

Skills

Fluent in English

Fluent in Portuguese

Customer service

Communication skills

Teamwork

Education

Grade 12 / NSC

Tools

Computer literacy

Job description

MCI in Cape Town seeks confident Portuguese Call Center Representatives to join our growing team. The role targets individuals with strong communication skills who can deliver high-quality service in a fast-paced environment.

Applicants should have 1–2 years in a customer service role within a BPO, Grade 12, and fluency in both English and Portuguese. This is a full-time position with on-site and remote collaboration options.