Portuguese Call Center Representatives

MCI; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

MCI in Cape Town is seeking confident Portuguese Call Center Representatives to join our growing team. This role requires strong communication skills, a positive attitude, and the ability to thrive in a fast-paced environment.

The ideal candidate will have 1–2 years in customer service within a BPO, fluency in English and Portuguese, and excellent written and verbal communication. A professional, adaptable, and customer-focused mindset is essential.

Qualifications

• Must have Grade 12 / National Senior Certificate (or equivalent).
• 1–2 years’ experience in a customer service role within a BPO environment.
• Fluent in English and Portuguese.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem‑solving abilities.
• Good computer literacy and administrative skills.
• Ability to work in a fast‑paced and target‑driven environment.
• Professional, adaptable, and customer‑focused attitude.

Responsibilities

• Professionally handle customer interactions across multiple communication channels
• Provide assistance, information, and support to customers when required
• Accurately capture and maintain customer information and records
• Deliver a professional and positive customer experience
• Meet quality, productivity, and performance standards
• Follow company procedures, systems, and campaign processes
• Work effectively within a team environment while maintaining individual performance

Skills

Fluent English

Fluent Portuguese

Customer service

Communication skills

Teamwork

Education

Grade 12 / National Senior Certificate

Tools

CRM software

Job description

Job Summary

We are looking for confident and professional Portuguese Call Center Representatives to join our growing team. This opportunity is ideal for individuals with strong communication skills, a positive attitude, and the ability to work effectively in a fast‑paced environment.

Key Responsibilities

• Professionally handle customer interactions across multiple communication channels
• Provide assistance, information, and support to customers when required
• Accurately capture and maintain customer information and records
• Deliver a professional and positive customer experience
• Meet quality, productivity, and performance standards
• Follow company procedures, systems, and campaign processes
• Work effectively within a team environment while maintaining individual performance

Good Fit

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the following qualities:

• Grade 12 / National Senior Certificate (or equivalent).
• Minimum 1‑2 years’ experience in a customer service role within a BPO environment.
• Fluent in English and Portuguese.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem‑solving abilities.
• Good computer literacy and administrative skills.
• Ability to work in a fast‑paced and target‑driven environment.
• Professional, adaptable, and customer‑focused attitude.

Job Conditions

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Locations & Authorization

Must be authorized to work in the country where the job is based.

Background & Screening

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

ADA & Accommodations

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EEO & Non‑Discrimination

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal‑opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

Job Description Note

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all‑inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.