Policy Administration Manager – Insurance Ops Lead

Placements24; Gauteng; On-site; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive executive salary package.

Annual performance bonus and profit分享

Comprehensive medical aid and退休 fund

Generous leave allocation.

Professional development and training.

Stable employer with strong culture.

Prime office location in Pretoria.

Access to advanced technology and syst

Job summary

Placements24 is seeking a Policy Administration Manager for its client, a well-established insurance company in Pretoria, Gauteng. The role focuses on overseeing policy lifecycle processes, ensuring accuracy, compliance and operational excellence within a growing team.

You will lead administrators, implement process improvements, and partner with sales, claims and IT to deliver reliable service to policyholders from issuance through endorsements and cancellations.

Qualifications

• 6–8 years in insurance policy administration with 3+ years in management.
• Proven ability to lead large teams and manage complex processes.
• Strong knowledge of policy lifecycle, compliance, and regulatory standards.
• Experience with policy administration systems and data reporting.

Responsibilities

• Manage day-to-day policy administration operations.
• Oversee applications, endorsements, renewals and cancellations.
• Develop and monitor policies for efficiency and compliance.
• Train, mentor and evaluate staff performance.
• Ensure regulatory adherence and quality standards.
• Collaborate with sales, claims and IT to improve processes.
• Manage system configurations and enhancements.
• Generate reports on performance metrics for senior management.
• Identify process improvements to reduce errors.
• Maintain knowledge of insurance products and market dynamics.

Skills

Leadership

Process optimization

Team supervision

Regulatory compliance

Stakeholder management

Education

Bachelor's degree in Business Administration or related field

Tools

Policy administration software

Microsoft Office

Job description

Placements24 is seeking a Policy Administration Manager for its client, a well-established insurance company in Pretoria, Gauteng. The role focuses on overseeing policy lifecycle processes, ensuring accuracy, compliance and operational excellence within a growing team.

You will lead administrators, implement process improvements, and partner with sales, claims and IT to deliver reliable service to policyholders from issuance through endorsements and cancellations.