Personal Insurance Policy Specialist - Hybrid

Placements24; Stellenbosch; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid

Retirement fund

Training and development

Career growth opportunities

Friendly team environment

Job summary

Placements24 in Stellenbosch seeks an Insurance Policy Administrator to manage personal line policies, renewals, endorsements, and cancellations. You will support sales and underwriting with accurate policy lifecycle handling and customer service excellence.

The role requires meticulous administrative skills, familiarity with personal insurance products, and the ability to work in a hybrid environment. Candidates with NQF level 4 insurance qualifications are favored.

Qualifications

• Extensive experience in policy administration for personal lines.
• Knowledge of personal insurance products and underwriting basics.
• Strong administrative and organizational skills with high attention to detail.
• Proficiency with insurance software systems and MS Office.
• Excellent communication and interpersonal skills.

Responsibilities

• Administer and maintain a portfolio of personal insurance policies (household, vehicle, liability).
• Process new business applications, renewals, endorsements and cancellations accurately.
• Verify policy information for compliance with underwriting guidelines and regulations.
• Respond to inquiries from policyholders and brokers regarding coverage and billing.
• Generate policy documents, schedules and other correspondence.
• Maintain accurate policy records in the administration system.
• Collaborate with underwriters and claims to resolve issues.
• Assist with reporting on policy administration activities.
• Identify opportunities for process improvements within policy administration.
• Ensure excellent customer service at all times.

Skills

Insurance policy administration

Personal lines

Attention to detail

MS Office

Education

NQF level 4

Tools

MS Office Suite

Insurance software

Job description

Placements24 in Stellenbosch seeks an Insurance Policy Administrator to manage personal line policies, renewals, endorsements, and cancellations. You will support sales and underwriting with accurate policy lifecycle handling and customer service excellence.

The role requires meticulous administrative skills, familiarity with personal insurance products, and the ability to work in a hybrid environment. Candidates with NQF level 4 insurance qualifications are favored.