Hybrid Personal Lines Policy Administrator

Placements24; Sandton; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Hybrid work model

Job summary

Placements24 is seeking an Insurance Policy Administrator in Sandton to manage personal lines policies from inception to renewal. This hybrid role combines office duties with remote flexibility, supporting policyholders and brokers with accuracy and service.

The ideal candidate will have 2+ years in policy administration, proficiency with personal lines and MS Office, and a proactive, detail-oriented approach to regulatory compliance and data integrity.

Qualifications

• Minimum 2 years in insurance policy administration or similar administrative role.
• Proficiency in personal lines products (Household, Motor, Travel).
• Strong administrative and organizational skills with attention to detail.
• Proficient in insurance administration systems and MS Office Suite.
• Excellent communication and customer service skills.
• Ability to work independently in a hybrid environment.

Responsibilities

• Process new insurance policy applications accurately.
• Administer endorsements, changes and updates.
• Manage renewals including renewal documents and communication.
• Process cancellations and refunds per requirements.
• Respond to policyholder and broker inquiries on coverage and billing.
• Maintain accurate policy records in the database.
• Liaise with underwriting and claims.
• Ensure compliance with regulations and policies.
• Assist in resolving policy-related discrepancies.
• Contribute to process improvements.

Skills

Detail-oriented

Organized

Customer service

Education

Insurance qualification

Business administration

Tools

MS Office

Policy administration system

Job description

Placements24 is seeking an Insurance Policy Administrator in Sandton to manage personal lines policies from inception to renewal. This hybrid role combines office duties with remote flexibility, supporting policyholders and brokers with accuracy and service.

The ideal candidate will have 2+ years in policy administration, proficiency with personal lines and MS Office, and a proactive, detail-oriented approach to regulatory compliance and data integrity.