Senior Practice Coordinator (Optometry)

Dante Personnel; Worcester; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Dante Personnel Worcester is recruiting for a branch operations role focused on delivering a personalised patient experience, guiding patients on product selection, and coordinating bookings and digital queues to keep the practice running smoothly.

The successful candidate will drive sales and styling, take ownership of remote testing, manage administrative workflows, and provide high-level operational support to ensure the practice runs efficiently while upholding the highest professional

Qualifications

• Experience delivering personalised patient experiences and product guidance.
• Ability to lead remote testing and ensure a professional branch experience.
• Coordinate bookings, appointments and digital queues for smooth operations.
• Manage daily administrative workflows and financial reconciliations.
• Provide high-level operational support to enhance practice performance.
• Build strong relationships and deliver exceptional patient service.

Skills

Sales & Patient Styling

Lead Remote Testing

Patient Journey Management

Administration & Financial Processes

Practice Performance Support

Patient Experience Excellence

Job description

Minimum requirements:

• Drive Sales & Patient Styling Deliver a personalised patient experience while confidently guiding patients on product selection and styling.
• Lead Remote Testing Take ownership of the branch-level remote testing process, ensuring a seamless and professional experience.
• Manage the Patient Journey Coordinate bookings, appointment schedules and digital queues to keep the practice running efficiently.
• Own Administration & Financial Processes Manage daily administrative workflows and ensure accurate financial reconciliations.
• Support Practice Performance Provide high-level operational support and contribute to the smooth, efficient running of the practice.
• Create Exceptional Patient Experiences Build strong relationships, deliver outstanding customer service and ensure every patient interaction reflects the highest professional standards.

Consultant: Donavan Mannikam - Dante Personnel Greenstone