Part-Time Hybrid Customer Support Specialist

Placements24; Klerksdorp; Híbrido; ZAR 83.000 - 138.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Competitive hourly wage

Paid sick leave

Training opportunities

Descripción de la vacante

Placements24 in Klerksdorp, North West, is seeking a part-time Customer Support Representative to join their team in a hybrid role blending remote flexibility with in-office collaboration.

You will assist customers with inquiries, provide product information, and resolve issues while maintaining accurate records and a positive, professional demeanor. This role offers flexible hours and opportunities for training and growth within the local community.

Formación

• Experience in customer service preferred.
• Excellent verbal and written communication.
• Strong interpersonal skills and empathy.
• Basic computer proficiency.
• Able to work part-time hours.
• Reliable and punctual.
• Willing to work both remotely and from the Klerksdorp office.
• Time management and multitasking.
• Attention to detail.
• Commitment to excellent service.

Responsabilidades

• Respond to customer inquiries via phone, email, and messaging.
• Provide information about products and services.
• Assist customers with basic troubleshooting and issue resolution.
• Process customer requests and update customer records accurately.
• Escalate complex issues to senior staff when necessary.
• Gather customer feedback and report recurring issues.
• Adhere to company policies and procedures in all customer interactions.
• Participate in scheduled team meetings and training sessions.
• Maintain a positive and professional attitude.
• Contribute to a collaborative team environment.

Conocimientos

Customer service

Communication

Multitasking

Punctuality

Herramientas

CRM software

Descripción del empleo

Placements24 in Klerksdorp, North West, is seeking a part-time Customer Support Representative to join their team in a hybrid role blending remote flexibility with in-office collaboration.

You will assist customers with inquiries, provide product information, and resolve issues while maintaining accurate records and a positive, professional demeanor. This role offers flexible hours and opportunities for training and growth within the local community.