Hybrid Customer Support Specialist | Remote + In-Office

Placements24; Upington; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Paid leave

Hybrid work

Professional development

Job summary

Placements24 in Upington, Northern Cape is seeking a Customer Support Specialist to be the first point of contact for customers, handling inquiries and resolving issues with empathy and efficiency.

This hybrid role blends remote flexibility with in-office collaboration, enabling you to deliver outstanding service while contributing to team goals and professional development in the Northern Cape.

Qualifications

• Experience in customer support or client service.
• Excellent communication and active listening skills.
• Strong organizational and time-management abilities.
• Ability to stay calm under stress.
• Familiarity with CRM and ticketing systems.
• Proficient with common computer software and technology.
• Willingness to work in a hybrid Upington office.
• High school diploma or equivalent.
• Commitment to delivering exceptional customer service.
• Ability to adapt to new processes and technologies.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information about products and services.
• Troubleshoot and resolve customer issues efficiently, aiming for first-contact resolution.
• Document customer interactions and resolutions in the CRM system.
• Escalate complex issues to appropriate departments or supervisors when necessary.
• Identify customer needs and help customers use specific features.
• Gather customer feedback and share insights with the team to improve service.
• Follow communication guidelines and procedures.
• Contribute to team goals and success.
• Maintain a positive and empathetic attitude toward all customers.

Skills

Customer support

Active listening

Time management

CRM systems

Ticketing software

Communication

Adaptability

Hybrid work

Tech proficiency

Customer service

Education

High school diploma

Tools

CRM software

Ticketing software

Job description

Placements24 in Upington, Northern Cape is seeking a Customer Support Specialist to be the first point of contact for customers, handling inquiries and resolving issues with empathy and efficiency.

This hybrid role blends remote flexibility with in-office collaboration, enabling you to deliver outstanding service while contributing to team goals and professional development in the Northern Cape.