Part-Time Digital Banking Advisor – Alternative Channels

RMB; Port Shepstone; On-site; ZAR 83,000 - 165,000; Part time

Job summary

FNB is seeking a Community Advisor in Port Shepstone on a 12-month hourly-rate contract. You will deliver exceptional customer experiences by understanding needs and directing customers to the most suitable service channels, including eChannels and self-service.

You will build relationships, educate customers on the proper banking platforms, and ensure compliance with policies while contributing to portfolio growth and high service standards.

Qualifications

• Minimum Grade 12 or NQF 4 as listed in the job ad.
• Certificate in Banking or related field preferred.
• 1–3 years in customer-facing roles within financial services.

Responsibilities

• Deliver exceptional customer experience by understanding needs and offering tailored product solutions.
• Guide customers to suitable service channels including eChannels and self-service.
• Build strong client relationships and ensure compliance with policies and processes.

Skills

Customer service

Relationship building

Digital & self-service guidance

Communication

Target driven

Education

Grade 12 / NQF 4

Certificate in Banking or related field

Job description

FNB is seeking a Community Advisor in Port Shepstone on a 12-month hourly-rate contract. You will deliver exceptional customer experiences by understanding needs and directing customers to the most suitable service channels, including eChannels and self-service.

You will build relationships, educate customers on the proper banking platforms, and ensure compliance with policies while contributing to portfolio growth and high service standards.