Customer Advisor: Digital & Self-Service Banking

RMB Nigeria Limited; Port Shepstone; On-site; ZAR 83,000 - 117,000; Part time

Benefits offered by this job

Brand ambassador

Job summary

FNB in Port Shepstone offers a 12-month hourly contract as a Community Advisor in Alternative Channels. You will build client relationships, provide tailored solutions, and guide customers to digital/self-service platforms while ensuring compliance with policies.

The role requires Grade 12 and 1–3 years in customer-facing roles in financial services; English communication and accuracy are essential. Shift work is possible in a dynamic team environment.

Qualifications

• Minimum grade 12/NQF 4 required.
• Preferred NQF5 certificate in banking, business administration or customer service.

Responsibilities

• Build and maintain relationships with clients.
• Deliver a positive customer experience and explain processes clearly.
• Guide customers to digital and self-service solutions.
• Identify sales opportunities and support portfolio growth.

Skills

Customer-centric

Communication skills

Sales orientation

Digital/self-service guidance

Education

Grade 12 / NQF Level 4

Certificate in Banking / Customer Service

Job description

FNB in Port Shepstone offers a 12-month hourly contract as a Community Advisor in Alternative Channels. You will build client relationships, provide tailored solutions, and guide customers to digital/self-service platforms while ensuring compliance with policies.

The role requires Grade 12 and 1–3 years in customer-facing roles in financial services; English communication and accuracy are essential. Shift work is possible in a dynamic team environment.