Part-Time Customer Experience Champion — Digital & Self-Service

Fnbnamibia; Port Shepstone; On-site; ZAR 83,000 - 124,000; Part time

Job summary

FNB invites applications for a Community Advisor in the Alternative Channels at Port Shepstone. This part-time, 12-month hourly-rate contract positions you to deliver exceptional customer experiences by understanding needs, guiding customers to digital and self-service options, and aligning interactions with policies and service standards.

You will work within FNB Points of Presence, engaging with clients and providing tailored financial solutions while supporting portfolio growth and brand

Qualifications

• Minimum 1–3 years in customer-facing environments within financial services.
• Ability to guide customers toward digital and self-service solutions.
• Strong communication, attention to detail, and process adherence.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide excellent customer experience by understanding needs and directing to appropriate channels.
• Identify sales opportunities and support portfolio growth.
• Educate customers on banking platforms aligned with their needs.

Skills

Excellent communication

Relationship-building

Organising & time-management

Customer-centric

Education

Grade 12 / NQF 4

Certificate in Banking / Business Admin / Customer Service (FAIS)

Job description

FNB invites applications for a Community Advisor in the Alternative Channels at Port Shepstone. This part-time, 12-month hourly-rate contract positions you to deliver exceptional customer experiences by understanding needs, guiding customers to digital and self-service options, and aligning interactions with policies and service standards.

You will work within FNB Points of Presence, engaging with clients and providing tailored financial solutions while supporting portfolio growth and brand