Part-Time Community Advisor: Digital Channels & Solutions

RMB Nigeria Limited; Durban; On-site; ZAR 83,000 - 124,000; Part time

Job summary

FNB is seeking a part-time Community Advisor for the Durban area under the 12-month hourly rate contract at the Pick’n Pay Initiative. The role focuses on delivering exceptional customer experiences, proactively understanding customer needs, and directing customers to eChannels and self-service options.

The ideal candidate will build relationships, educate customers on digital banking, and identify sales opportunities.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4
• Preferred qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service or related fields recognized by FAIS
• 1–3 years of experience in customer-facing environments or client support within financial services

Responsibilities

• Build and maintain strong relationships with clients.
• Provide excellent customer experience and guide customers to digital/self-service options.
• Identify sales opportunities and support portfolio growth.
• Ensure compliance with policies, processes and service standards.
• Educate customers on banking platforms aligned to their needs.

Skills

Excellent communication

Relationship-building

Digital/self-service guidance

Sales opportunity identification

Accuracy and adherence to process

Organisational and time management

Customer-centric mindset

Education

Grade 12 / NQF 4

NQF 5 Certificate in Banking/Business Admin/Customer Service

Job description

FNB is seeking a part-time Community Advisor for the Durban area under the 12-month hourly rate contract at the Pick’n Pay Initiative. The role focuses on delivering exceptional customer experiences, proactively understanding customer needs, and directing customers to eChannels and self-service options.

The ideal candidate will build relationships, educate customers on digital banking, and identify sales opportunities.