Customer Experience Advisor – Digital & Self-Service Channels

Fnbnamibia; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

FNB is seeking a Community Advisor for its Alternative Channel in a fixed-term 12-month contract. You will build relationships with clients, deliver a positive customer experience, and guide customers toward digital and self-service solutions.

Ideal candidates have 1–3 years in financial services, strong communication skills, and a commitment to compliant, accurate service. A shift-based, customer-focused environment awaits in Cape Town.

Qualifications

• Grade 12 or equivalent NQF 4 qualification.
• Preferred: NQF 5 Certificate in Banking or related FAIS field.
• 1–3 years in customer-facing roles within financial services.

Responsibilities

• Build and maintain strong client relationships.
• Provide excellent customer experience by addressing needs.
• Guide customers to digital and self-service solutions.
• Identify sales opportunities and support portfolio growth.
• Ensure compliance with policies and maintain accuracy.
• Communicate processes clearly and with empathy.
• Stay updated on product knowledge and industry trends.

Skills

Customer service

Communication

Sales orientation

Digital guidance

Education

Grade 12 / NQF 4

NQF Level 5 Banking/FAIS certificate

Job description

FNB is seeking a Community Advisor for its Alternative Channel in a fixed-term 12-month contract. You will build relationships with clients, deliver a positive customer experience, and guide customers toward digital and self-service solutions.

Ideal candidates have 1–3 years in financial services, strong communication skills, and a commitment to compliant, accurate service. A shift-based, customer-focused environment awaits in Cape Town.