Paarl Retail Customer Care Specialist

Placements24; Paarl; Vor Ort; ZAR 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Employee discounts

Career progression

Training provided

Dynamic team environment

Zusammenfassung

Placements24 in Paarl, Western Cape, is seeking a dedicated Customer Support Agent to assist customers with purchases, online orders, and in-store experiences. The role emphasizes professional communication and resolving issues promptly to uphold the brand's reputation.

You will handle inquiries via phone, email, and in person, process returns, provide product information, and collaborate with store teams to ensure a consistently positive shopping experience for customers.

Qualifikationen

• Experience in retail or e-commerce environments.
• Excellent verbal and written communication.
• Friendly, approachable demeanor and strong interpersonal skills.
• Ability to work full-time at Paarl, Western Cape location.

Aufgaben

• Respond to customer inquiries regarding products, orders, returns, and store policies via phone, email, and in-person.
• Assist customers with navigating the e-commerce platform and placing online orders.
• Process returns, exchanges, and refunds in a timely and accurate manner.
• Resolve customer complaints and issues to ensure satisfaction.
• Provide information about promotions, loyalty programs, and new product arrivals.
• Maintain accurate customer records and transaction details in POS and CRM systems.
• Collaborate with store staff to address customer concerns.
• Adhere to company procedures and standards for customer service.
• Gather customer feedback to improve service offerings.
• Ensure a consistently positive customer experience at all touchpoints.

Kenntnisse

Customer service

Communication skills

POS proficiency

Multitasking

Team player

Ausbildung

High school diploma

Tools

POS systems

CRM systems

Jobbeschreibung

Placements24 in Paarl, Western Cape, is seeking a dedicated Customer Support Agent to assist customers with purchases, online orders, and in-store experiences. The role emphasizes professional communication and resolving issues promptly to uphold the brand's reputation.

You will handle inquiries via phone, email, and in person, process returns, provide product information, and collaborate with store teams to ensure a consistently positive shopping experience for customers.