Customer Support Agent - Paarl

Placements24; Paarl; Sur place; ZAR 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Employee discounts

Health and wellness programs

Structured training program

Career progression opportunities

Staff development workshops

Résumé du poste

Placements24 in Paarl, Western Cape, is seeking a Customer Support Agent to help customers in-store and online. You will handle inquiries, process orders, and provide product information with a friendly, patient approach to ensure a positive shopping experience.

You will work alongside sales and operations, maintain customer records, and resolve issues promptly. A high school diploma is required, and on-site work in Paarl is expected, with a structured training program and staff benefits.

Qualifications

• Previous experience in customer service or retail is preferred.
• Excellent verbal and written communication.
• Friendly, approachable demeanor with strong interpersonal skills.
• Basic computer proficiency and ability to learn systems.
• Must be able to work on-site in Paarl, Western Cape.
• Reliable and punctual.
• High school diploma or equivalent.

Responsabilités

• Respond to customer inquiries via phone, email, and in-person channels.
• Provide information about products, services, promotions, and store policies.
• Assist customers with placing orders, processing payments, and tracking shipments.
• Handle returns, exchanges, and complaints professionally.
• Maintain accurate customer records and logs.
• Identify customer needs and recommend suitable products or solutions.
• Collaborate with sales and operations to resolve issues.
• Ensure a consistently positive customer experience.

Connaissances

Customer service

Verbal communication

Written communication

Interpersonal skills

Problem solving

Reliability

Punctuality

Formation

High school diploma or equivalent

Description du poste

About the Role

Our client, a growing retail company, is looking for an enthusiastic and dedicated Customer Support Agent to join their team in Paarl, Western Cape. This role is essential for providing front-line assistance to customers, addressing inquiries, and ensuring a positive shopping experience both in-store and online. You will be the first point of contact for customers, handling a variety of questions about products, orders, and services. The ideal candidate is approachable, patient, and has a passion for delivering excellent customer service. This is a fantastic opportunity to join a company that values its customers and provides a supportive work environment. You will be responsible for resolving customer issues efficiently, processing returns, and providing product information. Your ability to communicate clearly and empathetically will be crucial in maintaining customer satisfaction and loyalty. This role offers a stable work schedule and the chance to develop valuable skills in a dynamic retail setting. You will contribute directly to the company’s reputation for quality service and customer care within the Paarl, Western Cape community.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person channels.
• Provide information about products, services, promotions, and store policies.
• Assist customers with placing orders, processing payments, and tracking shipments.
• Handle returns, exchanges, and customer complaints efficiently and professionally.
• Maintain accurate customer records and interaction logs.
• Identify customer needs and recommend suitable products or solutions.
• Collaborate with sales and operations teams to resolve customer issues.
• Ensure a consistently positive customer experience.

Requirements

• Previous experience in customer service, retail, or a related field is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a friendly, approachable demeanor.
• Basic computer proficiency and ability to learn new software systems.
• Good problem-solving skills and the ability to remain calm under pressure.
• Must be able to work on-site in Paarl, Western Cape.
• A team player with a positive attitude.
• High school diploma or equivalent.
• Reliability and punctuality are essential.

Benefits

• This position offers a competitive annual salary starting at R .
• Our client provides a structured training program to equip you with the necessary skills.
• Benefits include employee discounts on company products and access to basic health and wellness programs.
• You will work in a dynamic retail environment with opportunities for career progression within the company.
• Join a friendly team in Paarl, Western Cape , dedicated to customer satisfaction.
• This role offers a consistent work schedule, contributing to a healthy work-life balance.
• Additional benefits include potential for performance bonuses and access to staff development workshops to enhance customer service skills.