On-Site Customer Support Specialist - Paarl

Placements24; Stellenbosch Local Municipality; On-site; ZAR 63,000 - 77,000; Full time

Benefits offered by this job

Permanent, on-site employment

Medical aid contribution

Pension fund

Paid annual leave

Professional development

Job summary

Placements24 is seeking a diligent Customer Support Officer for an on-site role in Paarl, Western Cape. You will handle inquiries, provide product information, resolve issues, and maintain customer records to ensure service excellence.

The ideal candidate has customer service experience, strong communication, and proficiency with CRM software, with a high school diploma as a minimum. This is a permanent, full-time position with opportunities for development.

Qualifications

• Previous experience in customer service or a related role is required.
• Strong verbal and written communication skills.
• Proficiency in basic computer applications and CRM software.
• High school diploma or equivalent; additional training is a plus.

Responsibilities

• Handle incoming customer inquiries via phone, email, and in-person.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues promptly and professionally.
• Process customer requests, orders, and applications efficiently.
• Maintain detailed and accurate customer records.
• Escalate complex problems to senior staff when necessary.

Skills

Customer service experience

Communication skills

CRM software

Teamwork

Problem solving

Education

High school diploma

Tools

CRM software

Job description

Placements24 is seeking a diligent Customer Support Officer for an on-site role in Paarl, Western Cape. You will handle inquiries, provide product information, resolve issues, and maintain customer records to ensure service excellence.

The ideal candidate has customer service experience, strong communication, and proficiency with CRM software, with a high school diploma as a minimum. This is a permanent, full-time position with opportunities for development.