Retail Customer Service Champion Paarl

Placements24; Paarl; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Employee discounts

Advancement opportunities

Ongoing training

Community-focused team

Job summary

Placements24 is seeking a friendly Customer Service Representative for a well-established retail client in Paarl, Western Cape. You will be the first point of contact for customers, handle inquiries, process transactions, and contribute to a positive shopping experience.

Grow your career in a supportive, community-focused environment with on-the-job training, employee discounts, and opportunities for advancement as you deliver outstanding service and maintain store standards.

Qualifications

• Previous experience in customer service, retail, or a related field is preferred.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations and remain calm and professional.
• Basic math skills for cash handling and transaction processing.
• Familiarity with POS systems is an advantage.
• Must be reliable, punctual, and have a strong work ethic.
• Ability to work flexible hours, including weekends and holidays, as needed.
• High school diploma or equivalent.
• Strong team player with a positive attitude.
• A genuine desire to provide outstanding customer service in Paarl, Western Cape.

Responsibilities

• Greet customers warmly and assist them with their inquiries and needs.
• Process sales transactions accurately and efficiently using the point-of-sale (POS) system.
• Handle customer complaints and returns professionally, seeking satisfactory resolutions.
• Provide information about products, promotions, and store policies.
• Maintain a clean and organized customer service desk and general store appearance.
• Assist with inventory management, stock replenishment, and merchandising.
• Answer phone calls and direct them to the appropriate department or staff member.
• Build rapport with customers to encourage repeat business and loyalty.
• Stay updated on product knowledge and company offerings.
• Support team members in achieving store goals and maintaining high service standards.

Skills

Excellent communication

Interpersonal skills

Reliability

Punctuality

Cash handling

POS systems familiarity

Team player

Flexibility

Education

High school diploma or equivalent

Tools

POS systems

Job description

Placements24 is seeking a friendly Customer Service Representative for a well-established retail client in Paarl, Western Cape. You will be the first point of contact for customers, handle inquiries, process transactions, and contribute to a positive shopping experience.

Grow your career in a supportive, community-focused environment with on-the-job training, employee discounts, and opportunities for advancement as you deliver outstanding service and maintain store standards.