Paarl Hybrid Customer Support Specialist

Placements24; Stellenbosch; Hybrid; ZAR 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Professional development opportunities

Brand exposure with a reputable local/

Zusammenfassung

Placements24 in Paarl, Western Cape, is seeking a Customer Care Specialist to join our beverage manufacturing client. The role blends in-office presence with remote work, handling inquiries, providing product information, and resolving issues to ensure high customer satisfaction.

You will document interactions in the CRM, process orders and returns, and collaborate with other departments to meet customer needs while maintaining a positive, responsive service approach.

Qualifikationen

• 1+ year of customer service or call center experience.
• Excellent communication and problem-solving skills.
• Proficiency with CRM software and standard office applications.
• Ability to multitask and manage time effectively.
• Willingness to work from Paarl office on designated days.
• High school diploma or equivalent.

Aufgaben

• Respond to customer inquiries via phone, email, and social media.
• Provide detailed information about products, services, and promotions.
• Troubleshoot and resolve customer issues and complaints promptly.
• Document all interactions in the CRM system.
• Collaborate with other departments to meet customer needs.

Kenntnisse

Customer service

Communication

Problem solving

CRM software

Time management

Ausbildung

High school diploma

Tools

CRM software

Office applications

Jobbeschreibung

Placements24 in Paarl, Western Cape, is seeking a Customer Care Specialist to join our beverage manufacturing client. The role blends in-office presence with remote work, handling inquiries, providing product information, and resolving issues to ensure high customer satisfaction.

You will document interactions in the CRM, process orders and returns, and collaborate with other departments to meet customer needs while maintaining a positive, responsive service approach.