Customer Care Specialist - Paarl Division

Placements24; Stellenbosch Local Municipality; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Professional development opportunities

Bev brand in Western Cape

Job summary

Placements24 is seeking a diligent and empathetic Customer Care Specialist to join a reputable beverage manufacturer in Paarl, Western Cape. Hybrid work arrangement allows office time with remote flexibility, supporting balance between responsibilities and customer service excellence.

You will handle inquiries via phone, email, and social media, document interactions in the CRM, and collaborate with departments to ensure timely resolution of orders and issues, contributing to brand loyalty and

Qualifications

• Must have strong communication and problem-solving abilities.
• Experience with CRM systems and standard office software.
• Ability to multitask, prioritize, and manage time effectively.

Responsibilities

• Respond to inquiries via phone, email, and social media.
• Provide detailed information about products, services, and promotions.
• Troubleshoot and resolve customer issues and complaints.
• Document all interactions in the CRM system.
• Collaborate with other departments to meet customer needs.
• Process orders, returns, and exchanges accurately.
• Escalate priority issues to management as needed.
• Maintain high levels of customer satisfaction.

Skills

Communication skills

Listening skills

Problem-solving

Multitasking

Time management

Hybrid work preference

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client, a reputable beverage manufacturer, is seeking a diligent and empathetic Customer Care Specialist to join their operations in **Paarl, Western Cape**. This role is vital in ensuring consistent, high-quality support for our diverse customer base. You will handle inquiries, resolve issues, and provide information about our products and services, contributing directly to customer satisfaction and brand loyalty. The ideal candidate possesses excellent communication skills and a passion for helping others. This is an exciting opportunity to grow within a well-established company, offering a hybrid work model that combines office presence with remote flexibility.

Key Responsibilities

• Respond to customer inquiries and requests via phone, email, and social media channels.
• Provide detailed information about products, services, and promotions.
• Troubleshoot and resolve customer issues, complaints, and concerns efficiently.
• Document all customer interactions, feedback, and resolutions in the CRM system.
• Collaborate with other departments to ensure customer needs are met promptly.
• Process orders, returns, and exchanges accurately.
• Identify and elevate priority issues to the relevant management or departments.
• Contribute to maintaining customer satisfaction at high levels.
• Adhere to company policies and service standards.
• Maintain a positive and professional attitude in all interactions.

Requirements

• Previous experience in a customer service or call center role.
• Strong communication, listening, and problem-solving skills.
• Proficiency in using computers, CRM software, and common office applications.
• Ability to multitask, prioritize, and manage time effectively.
• Experience with a **hybrid** work setup is preferred.
• A friendly, patient, and customer-focused demeanor.
• Understanding of the beverage or manufacturing industry is a plus.
• Must be able to work from our **Paarl, Western Cape** office on designated days.
• High school diploma or equivalent required; further education is advantageous.

Benefits

Our client offers a competitive salary, opportunities for professional development, and a supportive team environment. The hybrid work model provides a good balance between work and personal life. Employees benefit from working with a recognized brand in the **Western Cape**. Join our team in **Paarl** and contribute to a company that values its customers.