Customer Care Specialist - Paarl Division

Placements24; Stellenbosch; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Professional development opportunities

Brand exposure with a reputable local/

Job summary

Placements24 in Paarl, Western Cape, is seeking a Customer Care Specialist to join our beverage manufacturing client. The role blends in-office presence with remote work, handling inquiries, providing product information, and resolving issues to ensure high customer satisfaction.

You will document interactions in the CRM, process orders and returns, and collaborate with other departments to meet customer needs while maintaining a positive, responsive service approach.

Qualifications

• 1+ year of customer service or call center experience.
• Excellent communication and problem-solving skills.
• Proficiency with CRM software and standard office applications.
• Ability to multitask and manage time effectively.
• Willingness to work from Paarl office on designated days.
• High school diploma or equivalent.

Responsibilities

• Respond to customer inquiries via phone, email, and social media.
• Provide detailed information about products, services, and promotions.
• Troubleshoot and resolve customer issues and complaints promptly.
• Document all interactions in the CRM system.
• Collaborate with other departments to meet customer needs.

Skills

Customer service

Communication

Problem solving

CRM software

Time management

Education

High school diploma

Tools

CRM software

Office applications

Job description

About the Role

Our client, a reputable beverage manufacturer, is seeking a diligent and empathetic Customer Care Specialist to join their operations in **Paarl, Western Cape**. This role is vital in ensuring consistent, high-quality support for our diverse customer base. You will handle inquiries, resolve issues, and provide information about our products and services, contributing directly to customer satisfaction and brand loyalty. The ideal candidate possesses excellent communication skills and a passion for helping others. This is an exciting opportunity to grow within a well-established company, offering a hybrid work model that combines office presence with remote flexibility.

Key Responsibilities

• Respond to customer inquiries and requests via phone, email, and social media channels.
• Provide detailed information about products, services, and promotions.
• Troubleshoot and resolve customer issues, complaints, and concerns efficiently.
• Document all customer interactions, feedback, and resolutions in the CRM system.
• Collaborate with other departments to ensure customer needs are met promptly.
• Process orders, returns, and exchanges accurately.
• Identify and elevate priority issues to the relevant management or departments.
• Contribute to maintaining customer satisfaction at high levels.
• Adhere to company policies and service standards.
• Maintain a positive and professional attitude in all interactions.

Requirements

• Previous experience in a customer service or call center role.
• Strong communication, listening, and problem-solving skills.
• Proficiency in using computers, CRM software, and common office applications.
• Ability to multitask, prioritize, and manage time effectively.
• Experience with a **hybrid** work setup is preferred.
• A friendly, patient, and customer-focused demeanor.
• Understanding of the beverage or manufacturing industry is a plus.
• Must be able to work from our **Paarl, Western Cape** office on designated days.
• High school diploma or equivalent required; further education is advantageous.

Benefits

• Our client offers a competitive salary, opportunities for professional development, and a supportive team environment.
• The hybrid work model provides a good balance between work and personal life.
• Employees benefit from working with a recognized brand in the Western Cape.