Senior Practice Coordinator (Optometry) - Stellenbosch

Dante Personnel; South Africa; On-site; ZAR 357,000 - 536,000; Full time

Job summary

Dante Personnel presents an opportunity within a South Africa-based practice network to drive sales, patient styling, remote testing, and efficient administration. The role focuses on delivering superior patient experiences, coordinating bookings, and maintaining smooth daily operations across the patient journey.

The successful candidate will engage with patients, manage digital queues and support practice performance while upholding professional standards in every interaction.

Qualifications

• Deliver a personalised patient experience while guiding patients on product selection and styling.
• Own the branch-level remote testing process and ensure professional testing experiences.
• Coordinate bookings, appointments and digital queues for smooth operations.
• Manage daily administrative workflows and financial reconciliations.
• Provide high-level operational support to enhance practice performance.
• Build strong patient relationships and deliver outstanding customer service.

Responsibilities

• Deliver a personalised patient experience while guiding patients on product selection and styling.
• Lead branch-level remote testing to ensure a seamless and professional experience.
• Coordinate bookings and schedules to keep the practice running efficiently.
• Manage daily administrative workflows and financial reconciliations.
• Provide high-level operational support for smooth practice performance.
• Foster exceptional patient interactions reflecting high professional standards.

Skills

Sales experience

Customer service

Remote testing

Administration

Patient journey

Relationship skills

Job description

Minimum requirements:

• Drive Sales & Patient Styling – Deliver a personalised patient experience while confidently guiding patients on product selection and styling.
• Lead Remote Testing – Take ownership of the branch-level remote testing process, ensuring a seamless and professional experience.
• Manage the Patient Journey – Coordinate bookings, appointment schedules and digital queues to keep the practice running efficiently.
• Own Administration & Financial Processes – Manage daily administrative workflows and ensure accurate financial reconciliations.
• Support Practice Performance – Provide high-level operational support and contribute to the smooth, efficient running of the practice.
• Create Exceptional Patient Experiences – Build strong relationships, deliver outstanding customer service and ensure every patient interaction reflects the highest professional standards.

Consultant: Donavan Mannikam - Dante Personnel Greenstone