Operations Support Coordinator (Temp-to-Perm)

The Faculty; Durban; On-site; ZAR 120,000 - 160,000; Full time

Job summary

The Faculty is seeking an organised Operations Support Coordinator to join during a growth phase. This temporary position will support residents, contractors and colleagues, ensuring smooth operations and robust administrative processes across the portfolio.

Based in Umhlanga, the role runs 9am–5:30pm UK time, with potential to become permanent for the right candidate and a chance to contribute to ongoing transformation and service excellence.

Qualifications

• Strong organisational skills and attention to detail essential.
• Excellent verbal and written communication for residents and colleagues.
• Ability to prioritise, multitask, and meet deadlines.
• Proactive approach to process improvement and admin tasks.
• Team-oriented mindset with ability to work independently when needed.

Responsibilities

• Be the primary contact for residents, contractors, clients and colleagues; route calls and log interactions.
• Respond to correspondence within service standards to ensure a positive customer experience.
• Maintain accurate records across company systems to ensure data integrity.
• Handle general admin tasks including document management and electronic filing.
• Prepare and distribute resident communications, including mail merges and updates.
• Manage inboxes, respond to enquiries, and direct information appropriately.
• Support continuous improvement by identifying efficiency improvements in admin processes.
• Take on additional duties to support the wider team and business objectives.

Skills

Organisational skills

Effective communication

Problem solving

Attention to detail

Team collaboration

Tools

MS Office

Job description

The Faculty is seeking an organised Operations Support Coordinator to join during a growth phase. This temporary position will support residents, contractors and colleagues, ensuring smooth operations and robust administrative processes across the portfolio.

Based in Umhlanga, the role runs 9am–5:30pm UK time, with potential to become permanent for the right candidate and a chance to contribute to ongoing transformation and service excellence.