Operations Support Coordinator

The Faculty; Durban; On-site; ZAR 120,000 - 160,000; Full time

Job summary

The Faculty is seeking an organised Operations Support Coordinator to join during a growth phase. This temporary position will support residents, contractors and colleagues, ensuring smooth operations and robust administrative processes across the portfolio.

Based in Umhlanga, the role runs 9am–5:30pm UK time, with potential to become permanent for the right candidate and a chance to contribute to ongoing transformation and service excellence.

Qualifications

• Strong organisational skills and attention to detail essential.
• Excellent verbal and written communication for residents and colleagues.
• Ability to prioritise, multitask, and meet deadlines.
• Proactive approach to process improvement and admin tasks.
• Team-oriented mindset with ability to work independently when needed.

Responsibilities

• Be the primary contact for residents, contractors, clients and colleagues; route calls and log interactions.
• Respond to correspondence within service standards to ensure a positive customer experience.
• Maintain accurate records across company systems to ensure data integrity.
• Handle general admin tasks including document management and electronic filing.
• Prepare and distribute resident communications, including mail merges and updates.
• Manage inboxes, respond to enquiries, and direct information appropriately.
• Support continuous improvement by identifying efficiency improvements in admin processes.
• Take on additional duties to support the wider team and business objectives.

Skills

Organisational skills

Effective communication

Problem solving

Attention to detail

Team collaboration

Tools

MS Office

Job description

We are looking for an organised and enthusiastic Operations Support Coordinator to join our Team during an exciting period of growth and transformation. Initially offered as a temporary position, this role has the potential to become permanent for the right candidate.

As a key member of the team, you will help keep our operations running smoothly by acting as a central point of contact for residents, contractors, and colleagues, while supporting vital administrative and compliance processes across our portfolio. Your work will directly contribute to excellent customer service, enable the wider team to focus on delivering exceptional property management, and help shape the success of our ongoing transformation journey.

This is an opportunity to make a meaningful contribution, develop valuable skills, and grow alongside a business committed to continuous improvement and long-term success.

KEY RESPONSIBILITIES

• Be our professional first point of contact for residents, contractors, clients, and colleagues, ensuring calls are answered, directed, and recorded promptly.
• Respond to correspondence within agreed service standards, delivering a positive customer experience.
• Maintain accurate and up-to-date records across company systems, ensuring data integrity at all times.
• Manage general administrative activities, including document management, electronic filing, and record keeping.
• Prepare and distribute resident communications, including mail merges and building updates.
• Monitor and manage assigned mailboxes, ensuring enquiries are actioned, filed, and directed appropriately.
• Support continuous improvement by identifying opportunities to enhance administrative processes and efficiency.
• Undertake additional duties that support the wider team and business objectives as required.

YOU'LL ALSO SUPPORT THE WIDER TEAM WITH

• Responding to enquiries and information requests.
• Maintaining accurate compliance records and documentation.
• Supporting procurement activities and contract renewal administration.
• Providing cover during periods of annual leave and absence.
• Assisting with operational and administrative projects across the portfolio.
• Helping ensure key business processes are completed accurately and on time.

WHAT YOU'LL BRING

• A genuine commitment to delivering excellent service to residents and clients.
• Strong verbal and written communication skills, with a professional and approachable manner.
• Excellent organisational skills, with the ability to prioritise effectively and manage multiple tasks.
• A proactive mindset and a willingness to take ownership of tasks through to completion.
• Strong attention to detail and a commitment to accuracy.
• Confidence using technology and learning new systems, with full training provided.
• An interest in improving processes and identifying opportunities to work more efficiently.
• The ability to adapt positively to change and new ways of working.
• A collaborative, team-focused approach coupled with the confidence to work independently.
• A positive, solutions-focused attitude and the ability to remain calm in a busy environment.

THE DETAILS

• Umhlanga-based role
• Temporary, 2 Calendar months, starting 14 September - potential to turn permanent
• Monday to Friday, 9am to 5:30pm UK time