Customer Support Coordinator

Placements24; East London; Hybrid; ZAR 240,000 - 320,000; Full time

Benefits offered by this job

Flexible hybrid work model

Competitive salary

Health & wellness benefits

Generous paid time off

Career growth opportunities

Job summary

Placements24 in East London is seeking a highly organized Customer Support Coordinator to join the operations team. You will manage incoming requests, coordinate with support agents, and help ensure timely, effective assistance in a hybrid work environment.

The role emphasizes maintaining clear knowledge resources, tracking KPIs, and supporting ongoing staff training. The ideal candidate is detail-oriented, calm under pressure, and passionate about delivering exceptional customer experiences.

Qualifications

• Experience in a customer support, coordination, or administrative role.
• Strong organizational and multitasking abilities with excellent attention to detail.
• Familiarity with customer support software and ticketing systems.

Responsibilities

• Manage and prioritize incoming customer support requests from various channels.
• Coordinate with customer support agents to ensure efficient case handling and resolution.
• Monitor support queues and identify potential bottlenecks or delays.
• Assist in training new support staff and provide ongoing guidance.
• Help develop and maintain customer support documentation and knowledge base resources.
• Track key performance indicators (KPIs) for the support team and generate reports.

Skills

Customer service

Coordination

Multitasking

Education

High school diploma or equivalent

Tools

Ticketing system

CRM software

Job description

About the Role

Our client is seeking an organized and proactive Customer Support Coordinator to join their operations team in East London . In this role, you will be instrumental in ensuring the smooth flow of customer support operations, managing incoming requests, and coordinating with support agents to provide timely and effective assistance. You will play a key part in optimizing support processes and maintaining high levels of customer satisfaction. This position is ideal for someone with excellent organizational skills and a passion for delivering outstanding customer experiences within a collaborative setting.

Key Responsibilities

• Manage and prioritize incoming customer support requests from various channels.
• Coordinate with customer support agents to ensure efficient case handling and resolution.
• Monitor support queues and identify potential bottlenecks or delays.
• Assist in training new support staff and provide ongoing guidance.
• Help develop and maintain customer support documentation and knowledge base resources.
• Track key performance indicators (KPIs) for the support team and generate reports.

Requirements

• Proven experience in a customer support , coordination, or administrative role.
• Strong organizational and multitasking abilities with excellent attention to detail.
• Excellent communication and interpersonal skills.
• Familiarity with customer support software and ticketing systems.
• Ability to work effectively under pressure and meet deadlines.
• High school diploma or equivalent required; experience in team coordination is a plus.

Benefits

• Competitive salary and performance-based recognition.
• Flexible hybrid work model to support work-life balance.
• Comprehensive health and wellness benefits.
• Generous paid time off and holiday allowance.
• Opportunities for professional growth and career advancement within the support department.