Customer & Member Services Officer

Schlemmer; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Schlemmer in Umhlanga is seeking a Customer & Member Services Officer who thrives in a fast-paced environment, handles orders accurately, and supports warehouse operations.

You will deliver front-line customer service across phone, email, WhatsApp, and in person, maintain stock records, assist with events and promotions, and help keep the company’s stock and customer data up to date.

Qualifications

• Matric (Grade 12) certificate.
• Minimum 2 years' customer service and/or administration experience.
• Experience processing customer orders.
• Exposure to stock control and warehouse operations.
• Experience using computerised ordering systems.
• Strong computer literacy, including Microsoft Office and accurate data capturing skills.

Responsibilities

• Provide professional customer support via telephone, email, WhatsApp, and face-to-face interactions.
• Assist customers with product enquiries, pricing, promotions, and general information.
• Process customer orders accurately and efficiently using the company operating system.
• Generate invoices, delivery documentation, and ensure orders are dispatched on time.
• Pick, pack, and prepare customer orders for courier collection.
• Receive incoming stock and verify deliveries against supplier documentation.
• Assist with stock control, stock counts, monthly and annual stocktakes, and inventory accuracy.
• Maintain customer records and complete general office administration.
• Promote products and support retail sales within company guidelines.
• Assist with warehouse organisation, stock rotation (FIFO), and maintaining a clean work environment.
• Support company events, exhibitions, wellness days, and promotional activities.
• Prepare presentation materials and equipment for training sessions and company events.
• Work closely with colleagues across operations to ensure exceptional customer service at all times.

Skills

Customer service

Administration

Stock control

Communication

Attention to detail

Multitasking

Teamwork

Problem solving

Education

Grade 12 (Matric)

Tools

Microsoft Office

Computerised ordering systems

Job description

ABOUT THIS ROLE

Are you passionate about delivering exceptional customer service while keeping operations running smoothly?

Our client is looking for a Customer & Member Services Officer to join their dynamic team in Umhlanga. This role is perfect for an organised, customer-focused individual who enjoys working in a fast-paced environment and isn't afraid to roll up their sleeves. You'll play a key role in supporting customers, processing orders, maintaining stock accuracy, and assisting with warehouse operations and company events.

If you enjoy variety in your day, thrive on building relationships, and have excellent attention to detail, we'd love to hear from you!

WHAT YOU WILL DO

• Deliver professional customer support via telephone, email, WhatsApp, and face-to-face interactions.


• Assist customers with product enquiries, pricing, promotions, and general information.


• Process customer orders accurately and efficiently using the company operating system.


• Generate invoices, delivery documentation, and ensure orders are dispatched on time.


• Pick, pack, and prepare customer orders for courier collection.


• Receive incoming stock and verify deliveries against supplier documentation.


• Assist with stock control, stock counts, monthly and annual stocktakes, and inventory accuracy.


• Maintain customer records and complete general office administration.


• Promote products and support retail sales within company guidelines.


• Assist with warehouse organisation, stock rotation (FIFO), and maintaining a clean work environment.


• Support company events, exhibitions, wellness days, and promotional activities.


• Prepare presentation materials and equipment for training sessions and company events.


• Work closely with colleagues across operations to ensure exceptional customer service at all times.

WHAT WE ARE LOOKING FOR

• Matric (Grade 12).


• A minimum of 2 years' customer service and/or administration experience.


• Experience processing customer orders.


• Exposure to stock control and warehouse operations.


• Experience using computerised ordering systems.


• Strong computer literacy, including Microsoft Office and accurate data capturing skills.


• Excellent communication and customer service skills.


• Strong organisational skills with excellent attention to detail.


• Ability to multitask and work well under pressure.


• A positive, reliable, and hands-on attitude.


• Physically fit and comfortable lifting cartons, assisting with warehouse duties, and standing for extended periods when required.


• Willingness to work alternate Saturdays and assist at company events.


• A valid driver's licence will be advantageous.


• Experience within retail, direct selling, or customer-focused environments will be beneficial.

If you're a proactive, customer-focused individual who enjoys variety, thrives in a team environment, and is passionate about delivering outstanding service, we'd love to hear from you!