Resort Operations Supervisor

Placements24; Bloemfontein; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Accommodation option

Resort amenities

Career development

Beautiful working environment

Job summary

Placements24 in Bloemfontein seeks a Resort Operations Supervisor to oversee daily resort operations, guest services, and staff supervision. You will coordinate front desk activities, housekeeping, and maintenance to uphold high standards and guest satisfaction.

The role rewards strong organizational skills, flexible hours, and opportunities for staff development within a picturesque Bloemfontein setting.

Qualifications

• Experience supervising teams in hospitality or resort settings.
• Solid understanding of resort operations including front desk and guest services.
• Strong organizational and multitasking abilities.

Responsibilities

• Supervise daily resort operations while ensuring service standards.
• Assist in managing front desk, check-in/check-out, and concierge services.
• Oversee housekeeping and maintenance coordination for well-kept facilities.
• Train and guide junior staff to maintain a positive team atmosphere.
• Respond to guest inquiries and resolve issues promptly.
• Assist in managing inventory and supplies to ensure adequate stock.

Skills

Supervisory experience

Hospitality operations

Guest services

Front desk knowledge

Communication

Tools

Front desk software

Job description

About the Role

Our client is seeking an energetic and detail-oriented Resort Operations Supervisor to join their team in the scenic surroundings of Bloemfontein . This role focuses on ensuring the smooth and efficient day-to-day operations of the resort, including guest services, facilities maintenance, and staff supervision. You will play a key part in maintaining the resort's standards, ensuring guest satisfaction, and supporting the resort management team. This position is ideal for someone with a passion for hospitality and a knack for operational excellence.

Key Responsibilities

• Supervise daily resort operations, ensuring adherence to service standards and operational procedures.
• Assist in managing front desk operations, guest check-in/check-out, and concierge services.
• Oversee the coordination of housekeeping and maintenance tasks to ensure facilities are well-kept.
• Train and guide junior staff members, fostering a positive team atmosphere.
• Respond to guest inquiries and resolve issues promptly to ensure a high level of satisfaction.
• Assist in managing resort inventory and supplies, ensuring adequate stock levels.

Requirements

• Previous experience in a supervisory or management role within the hospitality or resort industry.
• Strong understanding of resort operations, including front desk, housekeeping, and guest services.
• Excellent organizational and multitasking abilities.
• Good communication and interpersonal skills, with a friendly and professional demeanor.
• Ability to work flexible hours, including weekends and public holidays.

Benefits

• Competitive salary and potential for seasonal bonuses.
• Accommodation options or allowance may be available.
• Access to resort amenities and recreational facilities.
• Opportunities for training and career development within the resort.
• A beautiful working environment in Bloemfontein .