Operations Specialist, Data & Process Improvement

Reinsurance Group of America, Incorporated; Cape Town; On-site; ZAR 700,000 - 1,100,000; Full time

Job summary

RGA is seeking a seasoned Operations professional to drive data integrity and resolve complex client data issues. You will lead technical operations projects, support onboarding, and implement process improvements across the Claims/Premium domains.

Responsibilities include documenting procedures, guiding Operations teams, and maintaining strong client relationships to ensure accurate, efficient service and sustainable knowledge transfer.

Qualifications

• Post-secondary education in Business, Finance, or related field.
• 5 years in Insurance Operations; reinsurance preferred.
• Strong communication skills and data integrity experience.
• Ability to lead process improvements and onboarding activities.

Responsibilities

• Lead investigation of complex client data issues and identify root causes.
• Implement process improvements to enhance accuracy and service delivery.
• Develop and maintain operational procedures and controls.
• Provide training to Operations teams on processes and best practices.
• Manage relationships with clients and internal stakeholders.
• Support onboarding and implementation activities with clear data specs.
• Oversee data integrity, data mismatches, and system exceptions.
• Monitor project outcomes and embed lessons learned across teams.

Skills

Risk assessment

Communication

Verbal communication

Written communication

Problem solving

Team player

Office software

Analytical thinking

Education

Post-secondary education in Business

Finance or related field

Tools

Word

Excel

PowerPoint

Job description

RGA is seeking a seasoned Operations professional to drive data integrity and resolve complex client data issues. You will lead technical operations projects, support onboarding, and implement process improvements across the Claims/Premium domains.

Responsibilities include documenting procedures, guiding Operations teams, and maintaining strong client relationships to ensure accurate, efficient service and sustainable knowledge transfer.