Operations Specialist (Cape town or Johannesburg)

Reinsurance Group of America, Incorporated; Cape Town; On-site; ZAR 700,000 - 1,100,000; Full time

Job summary

RGA is seeking a seasoned Operations professional to drive data integrity and resolve complex client data issues. You will lead technical operations projects, support onboarding, and implement process improvements across the Claims/Premium domains.

Responsibilities include documenting procedures, guiding Operations teams, and maintaining strong client relationships to ensure accurate, efficient service and sustainable knowledge transfer.

Qualifications

• Post-secondary education in Business, Finance, or related field.
• 5 years in Insurance Operations; reinsurance preferred.
• Strong communication skills and data integrity experience.
• Ability to lead process improvements and onboarding activities.

Responsibilities

• Lead investigation of complex client data issues and identify root causes.
• Implement process improvements to enhance accuracy and service delivery.
• Develop and maintain operational procedures and controls.
• Provide training to Operations teams on processes and best practices.
• Manage relationships with clients and internal stakeholders.
• Support onboarding and implementation activities with clear data specs.
• Oversee data integrity, data mismatches, and system exceptions.
• Monitor project outcomes and embed lessons learned across teams.

Skills

Risk assessment

Communication

Verbal communication

Written communication

Problem solving

Team player

Office software

Analytical thinking

Education

Post-secondary education in Business

Finance or related field

Tools

Word

Excel

PowerPoint

Job description

RGA readyRGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 200 Company and listed among its

You desire impactful work. You’re RGA readyRGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 200 Company and listed among its World's Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

A Brief Overview

Responsible for driving operational excellence across the Individual business by ensuring data integrity, resolving complex operational issues, leading technical operations projects, and implementing process improvements. The role is accountable for analyzing and resolving client data issues, improving operational controls, supporting onboarding activities, and ensuring sustainable knowledge transfer and best practices across the Operations function.

What You Will Do

• Lead the investigation, analysis, quantification, and resolution of complex client data issues, ensuring root causes are identified and addressed.
• Identify, recommend, and implement process improvements that enhance efficiency, accuracy, controls, service delivery, and customer outcomes.
• Develop, document, and maintain operational procedures, standards, and controls to ensure consistent execution across the Operations function.
• Provide technical guidance and training to Operations teams to enhance understanding of processes, underlying business principles, and operational best practices.
• Manage and maintain effective relationships with clients and internal stakeholders, providing operational support and facilitating issue resolution.
• Support new client onboarding and implementation activities, ensuring operational requirements, data specifications, and processes are clearly defined and established.
• Lead Technical Operations Projects for Claims, including initiatives such as pending claims remediation, periodic claims reconciliations, and notification verifications
• Lead Technical Operations Projects for Premiums, including premium migration activities, premium reconciliation initiatives, data correction projects, and process stabilization efforts.
• Manage operational data integrity and system exception resolution, including the identification and correction of data mismatches, missing data, and system-related discrepancies.
• Monitor project outcomes and implement sustainable solutions, ensuring lessons learned, process enhancements, and knowledge transfer are embedded within the Operations teams.

Education

• Post-secondary education in Business, Finance, or related field

Work Experience

• 5 Years Insurance Operations (Reinsurance Preferred)

Skills

• Risk assessment skills
• Strong communication skills
• Excellent verbal and written skills
• Excellent problem-solving skills
• Proactive team player
• Proficient in office software (Word, Excel and PowerPoint)
• Analytical and critical thinking skills

What you can expect from RGA

• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.
• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.
• Join the bright and creative minds of RGA, and experience vast, endless career potential.

We’re excited to get to know you and connect your unique skills with our global opportunities. To create a modern and seamless experience, we use artificial intelligence (AI) in parts of our preliminary screening process. This technology helps us personalize job recommendations, automate interview scheduling, evaluate candidates based solely on experience—without considering name, gender, or other personal details—and provide real-time answers through our chatbot. AI is used only during early screening and never makes hiring decisions. Your RGA recruiter will work closely with you every step of the way to ensure the process feels personal, thoughtful, and focused on you.