Operations Specialist: Data Integrity & Process Excellence

Reinsurance Group of America, Incorporated; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Reinsurance Group of America, Incorporated is seeking an Operations professional to ensure data integrity and resolve complex client data issues across the Individual business. You will lead technical operations projects for claims and premiums, and collaborate with clients and internal teams to implement process improvements.

You will develop procedures, provide training, and support onboarding activities while embedding best practices and knowledge transfer across the Operations function in a

Qualifications

• Post-secondary education in Business, Finance, or related field.
• 5 Years Insurance Operations (Reinsurance preferred).
• Excellent analytical and problem-solving abilities.

Responsibilities

• Lead investigation, analysis, quantification, and resolution of complex client data issues, ensuring root causes are identified and addressed.
• Identify, recommend, and implement process improvements that enhance efficiency, accuracy, controls, service delivery, and customer outcomes.
• Develop, document, and maintain operational procedures, standards, and controls to ensure consistent execution across the Operations function.
• Provide technical guidance and training to Operations teams to enhance understanding of processes, underlying business principles, and operational best practices.
• Manage and maintain effective relationships with clients and internal stakeholders, providing operational support and facilitating issue resolution.
• Support new client onboarding and implementation activities, ensuring operational requirements, data specifications, and processes are clearly defined and established.
• Lead Technical Operations Projects for Claims, including initiatives such as pending claims remediation, periodic claims reconciliations, and notification verifications
• Lead Technical Operations Projects for Premiums, including premium migration activities, premium reconciliation initiatives, data correction projects, and process stabilization efforts.
• Manage operational data integrity and system exception resolution, including the identification and correction of data mismatches, missing data, and system-related discrepancies.
• Monitor project outcomes and implement sustainable solutions, ensuring lessons learned, process enhancements, and knowledge transfer are embedded within the Operations teams.

Skills

Risk assessment

Verbal skills

Written skills

Problem solving

Proactive team player

Office software

Analytical thinking

Education

Post-secondary education in Business, Finance, or related field

5 Years Insurance Operations (ReinsurancePreferred)

Tools

Office software (Word, Excel, PowerPoint)

Job description

Reinsurance Group of America, Incorporated is seeking an Operations professional to ensure data integrity and resolve complex client data issues across the Individual business. You will lead technical operations projects for claims and premiums, and collaborate with clients and internal teams to implement process improvements.

You will develop procedures, provide training, and support onboarding activities while embedding best practices and knowledge transfer across the Operations function in a