Hybrid Operations & Process Analytics Analyst

TransUnion; Johannesburg; Hybrid; ZAR 600,000 - 900,000; Full time

Job summary

TransUnion is seeking a Sr Analyst, Data Analysis to join our hybrid team responsible for advanced operational analysis and process optimization across multiple jurisdictions. The role requires strong analytical skills, regulatory awareness, and collaboration with IT and business stakeholders.

You will lead UAT, develop test artefacts, and drive continuous improvement while maintaining SOPs and controls. A data-driven mindset and cross-functional collaboration are essential for success.

Qualifications

• Matric with a Certification in Business Analysis and experience in business management, information systems, and risk.
• Lean Six Sigma Green Belt or equivalent.
• 3+ years’ experience in operational analysis, business analysis, or process improvement.
• Experience in requirements gathering and SOP development.

Responsibilities

• Operational analysis and continuous improvement.
• Conduct advanced analysis of operational processes, systems, controls, audit findings, and regulatory observations to identify improvement opportunities.
• Perform root-cause analysis of operational issues and recommend effective corrective actions.
• Drive process optimization initiatives that improve operational efficiency, service quality, customer experience, and productivity.
• Review, develop, maintain, and enhance operational processes, SOPs, controls, and supporting documentation.
• Systems and Business Requirements Management.
• Act as the Operations Systems and Process SME for business stakeholders.
• Perform first-line investigations and business analysis of system and process issues before engagement with technical teams.
• Collaborate with project and technology teams throughout the solution design, testing, and implementation lifecycle.
• Lead User Acceptance Testing activities for operational system enhancements and projects.
• Develop business test cases, test scripts, test plans, and acceptance criteria.
• Coordinate test execution, defect management, and business sign-off activities.

Skills

Operational analysis

Data analytics

UAT leadership

Excel proficiency

Education

Matric + Business Analysis Certification

Job description

TransUnion is seeking a Sr Analyst, Data Analysis to join our hybrid team responsible for advanced operational analysis and process optimization across multiple jurisdictions. The role requires strong analytical skills, regulatory awareness, and collaboration with IT and business stakeholders.

You will lead UAT, develop test artefacts, and drive continuous improvement while maintaining SOPs and controls. A data-driven mindset and cross-functional collaboration are essential for success.