Operations Manager - Boutique Hotel Group

Placements24; Bloemfontein; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid

Performance bonus

Job summary

Placements24 is seeking an Operations Manager for our boutique hotel group with properties around Welkom, Free State. The role combines strategic oversight from a home office with hands-on on-site engagement at Welkom properties.

You will lead hotel managers, implement policies to boost efficiency and guest satisfaction, and drive cost controls across multiple locations. A hybrid work model enables strategic planning and on-site leadership.

Qualifications

• Minimum 5-7 years in hotel operations management, preferably multi-property.
• Senior supervisory or management experience in hospitality.
• Deep knowledge of hotel operations: front desk, housekeeping, F&B, and maintenance.
• Strong leadership, communication, and interpersonal skills.
• Proven budgets and cost-control capability.
• Proficient in hotel management software and standard office applications.
• Hybrid work capability: remote strategic tasks with on-site engagement.
• Familiarity with Welkom, Free State region preferred.

Responsibilities

• Oversee and coordinate the daily operations of assigned boutique hotels, ensuring alignment with company standards and objectives.
• Manage and mentor hotel managers and departmental heads, providing guidance and support to drive performance.
• Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
• Monitor and control operational budgets, managing expenses and identifying cost-saving opportunities.
• Ensure compliance with health, safety, and licensing regulations across all properties.
• Conduct regular site inspections and performance reviews to maintain quality standards.
• Lead initiatives to improve guest service delivery and resolve guest complaints effectively.
• Collaborate with the marketing and sales teams to support revenue generation efforts.
• Contribute to strategic planning for the group's expansion and service enhancement.

Skills

Hotel operations management

Budgeting & cost control

Staff leadership

Guest service excellence

Strategic planning

Tools

Hotel management software

Job description

About the Role

Our client, a growing and dynamic boutique hotel group with a presence in Welkom, Free State, is seeking a motivated and detail-oriented Operations Manager. This role is pivotal in ensuring the smooth and efficient day-to-day running of multiple properties within the group, focusing on exceptional guest experiences, operational efficiency, and staff management. The successful candidate will be adept at balancing strategic oversight with hands‑on problem‑solving, driving consistent service standards across all locations. This hybrid role offers the flexibility to work both remotely and on‑site, providing strategic planning and oversight from a home office while actively engaging with on‑ground operations at the Welkom, Free State properties.

Key Responsibilities

• Oversee and coordinate the daily operations of assigned boutique hotels, ensuring alignment with company standards and objectives.
• Manage and mentor hotel managers and departmental heads, providing guidance and support to drive performance.
• Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
• Monitor and control operational budgets, managing expenses and identifying cost‑saving opportunities.
• Ensure compliance with all health, safety, and licensing regulations across all properties.
• Conduct regular site inspections and performance reviews to maintain quality standards.
• Lead initiatives to improve guest service delivery and resolve guest complaints effectively.
• Collaborate with the marketing and sales teams to support revenue generation efforts.
• Contribute to strategic planning for the group's expansion and service enhancement.

Requirements

• A minimum of 5-7 years of experience in hotel operations management, preferably with multi‑property oversight.
• Proven experience in a senior supervisory or management role within the hospitality industry.
• Strong understanding of hotel operations, including front desk, housekeeping, F&B, and maintenance.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to manage budgets and control costs effectively.
• Proficiency in hotel management software and standard office applications.
• A proactive approach to problem‑solving and a keen eye for detail.
• Ability to work effectively in a hybrid model, balancing remote strategic tasks with on‑site operational engagement.
• Familiarity with the Welkom, Free State region and its operational landscape is advantageous.

Benefits

Our client offers a competitive salary, a performance bonus, and a comprehensive benefits package including medical aid. This role provides significant opportunities for professional growth and career advancement within a growing hotel group. The hybrid nature of the role offers a good work-life balance, allowing strategic planning from a remote setting while maintaining essential on‑site presence in Welkom, Free State.