Branch Operations Manager

Placements24; Upington; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Medical aid

Provident fund

Professional development

Job summary

Placements24, on behalf of a prominent regional bank, is seeking a diligent Branch Operations Manager to lead the Upington branch in the Northern Cape. The role focuses on ensuring smooth day-to-day operations, maintaining high standards of customer service, and managing operational risks.

You will oversee cash handling, vault operations, transaction processing, staff training, and compliance with banking regulations.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration or related field.
• 3–5 years in banking operations or similar roles.
• Strong knowledge of banking products, services and procedures.

Responsibilities

• Manage daily branch operations to ensure efficiency and accuracy.
• Oversee cash management, vault operations and ATM functions.
• Ensure timely processing of all customer transactions and requests.
• Enforce compliance with banking regulations, policies and procedures.
• Train and mentor branch staff on operations and customer service.
• Monitor operational risks and implement controls to mitigate them.
• Manage branch resources, including equipment and supplies.
• Address and resolve customer operational queries promptly.
• Conduct internal audits and ensure adherence to guidelines.
• Collaborate with Branch Manager to achieve branch objectives.

Skills

Leadership

Banking operations

Regulatory compliance

Customer service

Education

Bachelor's degree in Finance/Accounting/Business Admin

Tools

Banking software systems

Job description

About the Role

Our client, a prominent bank in the region, is seeking a diligent and experienced Branch Operations Manager to lead their branch in Upington, Northern Cape. This role is essential for ensuring the smooth and efficient day-to-day operations of the branch, maintaining high standards of customer service, and managing operational risks. The successful candidate will be responsible for overseeing all operational functions, including cash handling, transaction processing, customer support, and compliance. You will lead a team of banking professionals, fostering a culture of accuracy, efficiency, and excellent client relations. This is a key leadership position within the Upington community, requiring a strong understanding of banking procedures and a commitment to regulatory compliance. We are looking for an individual who can ensure operational integrity and contribute to the branch's overall success. The role demands a strong local presence and dedication to the Northern Cape region's financial needs.

Key Responsibilities

• Manage all daily operational activities of the branch, ensuring efficiency and accuracy.
• Oversee cash management, vault operations, and ATM functions.
• Ensure timely and accurate processing of all customer transactions and requests.
• Implement and enforce compliance with all banking regulations, policies, and procedures.
• Train and mentor branch staff on operational procedures and customer service standards.
• Monitor operational risks and implement controls to mitigate them.
• Manage branch resources, including equipment and supplies.
• Address and resolve customer operational queries and issues promptly.
• Conduct internal audits and ensure adherence to operational guidelines.
• Collaborate with the Branch Manager to achieve overall branch objectives.

Requirements

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Minimum of 3-5 years of experience in banking operations or a similar role within the financial services sector.
• Strong knowledge of banking products, services, and operational procedures.
• Proven experience in cash management and transaction processing.
• Understanding of regulatory compliance and risk management in banking.
• Excellent organizational, problem-solving, and attention-to-detail skills.
• Good communication and interpersonal skills.
• Ability to lead and motivate a team.
• Familiarity with banking software and systems.
• Residency or willingness to reside in Upington, Northern Cape.

Benefits

• Our client offers a competitive salary, performance-based incentives, and a comprehensive benefits package including medical aid and a provident fund.
• Opportunities for professional development and career advancement within the banking sector are available.
• The company promotes a supportive and team-oriented work environment.
• Join a respected financial institution and contribute to its operational excellence in the Northern Cape.
• This is a stable and fulfilling career opportunity.