Operations Controller (Contract Position) - JHB

Boardroom Appointments; Johannesburg; On-site; ZAR 279,000 - 391,000; Part time

Job summary

Boardroom Appointments seeks an Operations Controller for a 6-month contract in Johannesburg. The role focuses on managing vehicle schedules, freight collection and lodging with logistics partners, and ensuring PODs are completed accurately.

It requires a Matric and at least two years in courier/customer service environments, with knowledge of the freight industry. The position involves on-site warehouse oversight, ensuring proper parcel sorting, and enforcing professional conduct.

Qualifications

• Matric required.
• At least 2 years relevant experience within a courier and customer service environment.
• Knowledge of freight / courier industry.

Responsibilities

• Manage and track all vehicles to depart/arrive on schedule.
• Ensure freight is collected and lodged by logistics partners.
• Check and debrief couriers; verify vehicles, devices, and PODs.
• Maintain presence on warehouse floor during parcel sort; ensure correct routing and manifesting.
• Ensure drivers have valid PDPs.
• Maintain professional conduct in line with company interests.
• Review on-billing daily and complete reports for operations manager.
• Handle non-conforming items per claims procedure and resolve within 48 hours.
• Highlight issues to management and investigate missing PODs when needed.
• Encourage professionalism across teams and branches.

Skills

Courier experience

Customer service

Freight knowledge

Logistics coordination

Education

Matric

Job description

Operations Controller (Contract Position) - JHB

About the job Operations Controller (Contract Position) - JHB

6 Months Contract

• Matric
• At least 2 years relevant experience within a Courier and Customer Service environment
• Knowledge of Freight / Courier Industry

Responsibilities:

• To manage and track all vehicles to depart and arrive on the agreed time schedule.
• To ensure freight is collected and lodged by the respective logistics partners.
• Ensure all Couriers checklists are actioned and debriefed; vehicles checked; mobile phones/devices checked, and all PODs are checked prior to debrief.
• Maintain a presence on the warehouse floor while parcel sorting function is being performed ensure freight is routed correctly and manifested correctly.
• To always ensure that drivers have their valid PDP with them.
• Ensure that conduct is always both professional and beyond reproach and within the interests of the company.
• Ensure freight on floor reports are clear as well as 1x1x1 report. Check on billing daily, this is imperative to close daily.
• Stats, reports done, updated and handed to operations manager
• To ensure that all non-conforming items are handled correctly as per claims procedure, advise and/or take corrective steps to prevent re-occurrence of damages/losses, all claims are actioned within 48 hours on conclusion in conjunction with the operations manager.
• To immediately highlight any problems/issues occurring with any client to managements attention, a non-conformance and management of the freight as per request from the various clients.
• During debrief of vehicles, ensure effective debriefing of PODs and collections, should a courier not return a POD, an immediate investigation must be instituted (not negotiable).
• Encourage professionalism at all levels and peers, departments and branches