Zone Controller

Aramex; George; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Aramex in George, Western Cape seeks a Zone Controller to oversee and coordinate ground courier operations, ensuring timely delivery and high service quality. You will manage a team of couriers, optimize routes, monitor performance, and train staff while ensuring compliance and safety.

You will also handle staffing, budgets, and documentation, coordinating with the ground operations supervisor to improve efficiency and customer satisfaction.

Qualifications

• Matric (Grade 12) or equivalent qualification.
• Minimum 3 years of experience as a ground courier is required.
• MS Office applications (Word, Excel, & Outlook) familiarity.

Responsibilities

• Oversee on-time collections by couriers.
• Recheck and optimize route loads and staffing.
• Ensure availability of materials and proper packaging supplies.
• Prepare and hand over shipments and run-sheets to couriers.
• Maintain service levels and timely delivery with quality control.

Skills

Team leadership

Route optimization

Performance monitoring

Safety compliance

Education

Matric (Grade 12)

Tools

MS Office

Job description

To oversee and coordinate ground courier operations, ensuring the timely and efficient delivery of packages and freight. This position involves managing a team of couriers, optimizing routes, and maintaining high standards of service quality and safety. Zone Controller is responsible for monitoring performance metrics, addressing operational challenges, and implementing strategies to improve efficiency and customer satisfaction. Additionally, they play a key role in training staff, managing budgets, and ensuring compliance with relevant regulations, contributing to the overall effectiveness of logistics operations.

Job Description

• On time collections by your couriers
• Recheck the sorting of the teams shipments
• Check that all needed materials are available in the couriers bins and/or baskets, including stickers; door knobs; flyers, vouchers and bags; declaration letters; window envelopes; airway bills (Express, Domestic)
• Hand all shipments, corresponding run-sheets and scanners to the ground couriers in the team
• Ensure couriers leave the station on time
• Leave after the last ground courier (of his team) leaves the station
• Provide feedback on route and load distributions to help the ground operations supervisor update the route on the system
• Decide on the skeleton staff
• Arrange couriers vacations in coordination with the ground operations supervisor
• Meeting of service levels on delivery side
• All relevant documentation and the speedy follow up of outstanding documentation such as POD's, invoices, delivery and collection sheets, vehicle checklist etc.
• Follow up of all outstanding queries
• Security of cargo, personnel and vehicles

Collections

• Auto-generate collection sheets for the relevant courier(s) and confirm collections allocated on the relevant sheets. Collections to be rescheduled if not for the collection sheet it was allocated to and then allocated to the correct collection sheet.
• Debrief of all outstanding collection sheets as per procedure.
• Check on daily collections
• Follow up immediately on any problems that may cause a problem when collections must be done, e.g. staff shortage, equipment, and size of vehicle. (Route Management)
• Communication with Senior Supervisor / Account Manager on any problems
• Confirmation report to be done prior to couriers returning back to base (Roll Call)
• Quality control of all incoming cargo, check w/bills for dims, client details, account numbers, special instructions etc.
• Scanning in of collections as per procedure (Scan per line, check delivery address for branch collections)
• Report on collection stats daily to Senior Supervisor.

Deliveries

• Ensure that service levels have been met and deliveries have arrived on time. A special instruction overrides any service marked on a waybill.
• Notify the Senior Supervisor of any late deliveries and reason for such delivery
• Check to ensure that all Podsf are received back and correspond with run-sheet.
• Any cargo not delivered to be scanned back into base and the Senior Supervisor advised of this and reason why a delivery was not made.
• Report any damages and endorsements of w/bills to the Senior Supervisor.
• Debrief of delivery sheets as per procedure.

Vehicles

• Check on cleanliness of vehicles, inside and out.
• Vehicle checklist to be completed daily by couriers and then checked by the supervisor and then handed to Sean (Fleet Controller)
• Check for any Podfs, run sheets or other documentation left in the vehicle
• Ensure that all accidents are reported, ensure accident report completed
• Ensure daily that all two-way radios are in good working order
• Ensure that vehicle is equipped with the correct tools. E.g. w/bills, multiple stickers etc.

Staff

• Monitor timekeeping of staff and take the correct disciplinary action where required, with due haste after investigation.
• Monitor the personal appearance of your staff and take action when required
• All documentation relating to leave, sick-notes etc. to be completed daily and handed to the Senior Supervisor.
• Assisting the Senior Supervisor in quarterly performance appraisals.
• Seeking ways to assist the staff member in his/her personal problems.
• Counseling of staff members when required.
• Ensure that all staff is well equipped to perform the duties and tasks required.

Job Requirements - Experience and Education

• Matric (Grade 12) or similar qualification and/or experience
• Minimum of a valid Code 08 Driverfs license. Valid Code 10 Driverfs license and a valid Public Driverfs Permit (PDP) will be advantageous.
• 3 yearsf experience as a ground courier
• MS Office applications (Word, Excel, & Outlook)
• Must have at least 1-yearsf experience in the Logistics Industry
• Local knowledge of areas and neighbourhood
• Computer proficiency