Junior Operations Controller - Polokwane (Day and Night Shift) M/F

AGL Group; Polokwane; On-site; ZAR 180,000 - 320,000; Full time

Job summary

Africa Global Logistics South Africa is seeking a Junior Operations Controller to coordinate client shipments from start to end in Polokwane, covering day and night shifts. You will manage loads, driver assignments, documentation, and invoicing to ensure on-time deliveries.

The role requires 3 years in transport/fleet ops, solid computer skills, and knowledge of the LRA/NBCRFLI; Matric is essential. Full-time position with growth opportunities within a dynamic logistics team.

Qualifications

• Matric.
• Relevant qualification is an advantage.
• Minimum of 3 years' experience in transport, fleet coordination or similar operational environment.
• Knowledge of route planning, fleet management, and TMS.
• Strong computer literacy and administrative skills.
• Ability to work under pressure and manage drivers.
• Knowledge of the LRA and NBCRFLI main agreement.

Responsibilities

• Receive and process customer transport orders and bookings accurately and timeously.
• Plan and allocate loads to company vehicles, drivers, and approved subcontractors.
• Coordinate daily load schedules to meet customer delivery requirements.
• Arrange and manage special delivery requests as required, including the PO process.
• Monitor vehicles, drivers, track shipments, and delays or breakdowns through the delivery process and update appropriate systems.
• Maintain regular communication with drivers and subcontractors regarding delivery status.
• Ensure customers receive timely updates on delivery progress.
• Follow up on delayed deliveries and implement corrective actions, where necessary.
• Coordinate on-route vehicle breakdowns, including liaising with mechanics, workshops and relevant service providers.
• Verify proof of delivery (POD) documentation is received and filed correctly.
• Ensure that operational files are handled in accordance with the various SOPs.
• Collect and control all required documents (commercial invoice, packing list, etc.) and produce documentation according to customer profile (transport documents).
• Monitor vehicle service schedules and ensure servicing is completed on time.
• Monitor driver behaviour and overtime compliance.
• Meet and improve SLA, process and activity KPI's.
• Perform invoicing on transport files as per SLA.
• Reporting any incidents to the BU supervisor/manager.
• Prepare operational reports and provide feedback to the manager.
• Assist management with ensuring efficient use of vehicles, drivers and company resources.
• Monitor driver time and attendance.
• Any other delegated tasks deemed as reasonable as assigned by the reporting manager.

Skills

Route planning

Fleet management

TMS

Computer literacy

Administrative skills

Driver management

LRA knowledge

NBCRFLI knowledge

Education

Matric

Relevant qualification

Tools

TMS - Transport Management System

Job description

Junior Operations Controller - Polokwane (Day and Night Shift) M/F

General information

Junior Operations Controller - Polokwane (Day and Night Shift) M/F

General informations

With the group’s expertise of more than 50 years of experience and a continuous presence on the African continent, Africa Global Logistics South Africa provides end-to-end solutions with in-depth knowledge of the legal and cultural diversities specific to each country. Our powerful integrated global network and sustainable solutions enable innovative and flexible designs in their execution.
AGL South Africa is your gateway throughout Africa, facilitating freight forwarding, customs clearance, warehousing and distribution activities for many multinational companies.

Job Title

FREIGHT FORWARDING OPERATIONS
Junior Operations Controller - Polokwane (Day and Night Shift) M/F

Contract Type

PERMANENT

Job Location

Africa, South Africa,

Working Hours

Full time

Mission Description

Job Purpose: To Successfully co-ordinate all client shipments from start to end and support the Senior Transport Controller in his duties with efficient load planning, vehicle utilization, customer service, and on-time deliveries. The role involves receiving customer orders, allocating loads to company vehicles, drivers, or subcontractors, monitoring deliveries, managing transport documentation, and invoicing.

Job Function:

• Receive and process customer transport orders and bookings accurately and timeously. Ensure customer orders are captured accurately and scheduled appropriately into the TMS.
• Plan and allocate loads to company vehicles, drivers, and approved subcontractors.
• Coordinate daily load schedules to meet customer delivery requirements.
• Arrange and manage special delivery requests as required, including the PO process.
• Monitor vehicles, drivers, track shipments, and delays or breakdowns through the delivery process and update appropriate systems.
• Maintain regular communication with drivers and subcontractors regarding delivery status.
• Ensure customers receive timely updates on delivery progress.
• Follow up on delayed deliveries and implement corrective actions, where necessary.
• Coordinate on-route vehicle breakdowns, including liaising with mechanics, workshops and relevant service providers.
• Verify proof of delivery (POD) documentation is received and filed correctly.
• Ensure that operational files are handled in accordance with the various SOPs.
• Collect and control all required documents (commercial invoice, packing list, etc.) and produce documentation according to customer profile (transport documents).
• Monitor vehicle service schedules and ensure servicing is completed on time.
• Monitor driver behaviour and overtime compliance.
• Meet and improve SLA, process and activity KPI's.
• Perform invoicing on transport files as per SLA.
• Reporting any incidents to the BU supervisor/manager.
• Prepare operational reports and provide feedback to the manager.
• Assist management with ensuring efficient use of vehicles, drivers and company resources.
• Monitor driver time and attendance.
• Any other delegated tasks deemed as reasonable as assigned by the reporting manager.

Profile

Minimum Education and Experience Requirements:

• Matric
• Relevant qualification is an advantage.
• Minimum of 3 years' experience in transport, fleet coordination or similar operational environment
• Knowledge of route planning, fleet management, and TMS
• Strong computer literacy and administrative skills
• Ability to work under pressure and manage drivers
• Knowledge of the LRA and NBCRFLI main agreement