OPERA Front Desk Expert – Guest Concierge

HotelJobs; Cape Town; On-site; ZAR 179,000 - 290,000; Full time

Benefits offered by this job

Competitive salary

Medical aid contributions

Provident fund

Staff meals on duty

Excellent team culture

Job summary

The President Hotel in Cape Town is seeking an experienced Hotel Receptionist to welcome guests and manage check-ins/outs on OPERA PMS, ensuring a smooth Front Office operation. The role requires strong guest service, effective communication, and the ability to handle complaints promptly.

Qualifications include Matric and a hospitality qualification or diploma; 2+ years in a front office setting and proficiency with Microsoft Office.

Qualifications

• Matric Certificate (Grade 12) required.
• Hospitality qualification or diploma advantageous.
• 2+ years in hotel front office/reception.
• OPERA PMS expertise essential.
• Good computer literacy incl. MS Office.
• Experience in a 4- or 5-star hotel preferred.
• Strong communication and guest-service skills.
• Able to work shifts, weekends and public holidays.
• Professional grooming and presentation.
• CV up-to-date.

Responsibilities

• Welcome guests and manage check-ins/check-outs on OPERA PMS.
• Assist with guest requests and hotel information.
• Handle guest concerns professionally and promptly.
• Maintain accurate guest profiles, bookings and billing details.
• Manage cashiering and daily reception administration.
• Monitor arrivals, departures and room allocations.
• Coordinate with Housekeeping for smooth operations.
• Maintain a neat and organized reception area.

Skills

Excellent communication

Guest service

Complaint handling

Shifts weekends/holidays

Professional grooming

Education

Matric Certificate (Grade 12)

Hospitality qualification/diploma

Tools

OPERA PMS

Microsoft Office

Job description

The President Hotel in Cape Town is seeking an experienced Hotel Receptionist to welcome guests and manage check-ins/outs on OPERA PMS, ensuring a smooth Front Office operation. The role requires strong guest service, effective communication, and the ability to handle complaints promptly.

Qualifications include Matric and a hospitality qualification or diploma; 2+ years in a front office setting and proficiency with Microsoft Office.